Unruly Airport Passengers

The number of incidents of passengers exhibiting threatening and violent behavior has increased.  The FAA has published a “Zero Tolerance for Unruly and Dangerous Behavior Toolkit” that is designed to inform passengers of both expectations concerning good behavior as well as the repercussions of disruptive behavior.  Most resources have been focused on behavior in flight.  Yet unruly and dangerous behavior also occurs in the airport environment.  However, information and guidelines for airports to address this issue are limited.  Research is needed to identify steps airports can take to reduce unruly passenger incidents.   The objective of this research is to provide guidelines to help airports prevent, reduce, and manage incidents of unruly passenger behavior.  The guidelines should be holistic in nature and should consider behavior calming, crowd management, terminal design and layout, as well as partnering with relevant stakeholders.


  • English


  • Status: Proposed
  • Funding: $400000
  • Contract Numbers:

    Project 07-20

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    Office of NextGen
    Washington, DC  United States  20591
  • Project Managers:

    Navarrete, Joseph

  • Start Date: 20220815
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01854717
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 07-20
  • Files: TRB, RIP
  • Created Date: Aug 16 2022 2:25PM