Synthesis of Information Related to Airport Practices. Topic S06-07. Lessons Learned from Remote Work at Airports

Due to the COVID-19 pandemic, airport operators had to develop strategies that maintained operations while ensuring employee safety and public health. Some options included remote work and remote learning. Though not all airport-related tasks can be performed from remote worksites (e.g., real-time operations management), many airports identified tasks that could be performed remotely. An industry-wide resource that lists the tasks and missions airports have been able to accomplish remotely, and the options they devised, can help airports ensure continuity of operations, maintain or improve efficiency, and keep pace with societal trends towards hybrid and remote work models. The objective of this research is to provide information on those airports who experimented in remote work, options for airports that did not participate in remote work, and identify emerging trends. The audience for this research are airport management, airport human resources staff, and IT staff that supports airports. Information to be describe in a concise report: (1) Strategies and options airports implemented for employees to work from remote worksites. (2) Decision making processes for those airports who chose not to implement remote work options. (3) Identify the benefits, consequences, and lessons learned to airports that implemented remote work and those that did not. (4) Identify missions and tasks that airports experimented with as remote vs. non-remote functions. (5) Identify the types of training that can be completed remotely. (6) Describe the type of remote and hybrid work arrangements. (7) Describe how airports continue to manage, support, train and cross-train, retain and recruit employees, and sustain succession planning. (8) Further research needs to close gaps in knowledge.


  • English


  • Status: Active
  • Funding: $45000
  • Contract Numbers:

    Project 11-03, Topic S06-07

  • Sponsor Organizations:

    Airport Cooperative Research Program (ACRP) Synthesis

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Christensen, Jordan

  • Start Date: 20220321
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01830027
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-03, Topic S06-07
  • Files: TRB, RIP
  • Created Date: Dec 13 2021 3:29PM