Transit Capacity and Quality of Service Manual, 4th Edition

TCRP’s Transit Capacity and Quality of Service Manual (TCQSM) is a cornerstone of the TCRP report series. It has consistently been TCRP’s most downloaded and viewed document and is used throughout the United States by public transportation practitioners and other industry professionals. Numerous universities use it as a basic transit education tool in various courses. Also, TCQSM has become known and applied throughout the world, having been downloaded in more than 116 countries. The manual was designed as the transit counterpart to the Highway Capacity Manual, an authoritative, regularly updated document presenting highway capacity and quality of service principles and practices. The TCQSM is intended to serve as a comprehensive resource document presenting information on principles and practices related to transit capacity for all transit modes and quality of service from the passenger’s point-of-view. Throughout its history, TCQSM has served as an implementation tool for relevant TCRP research. TCQSM, First Edition, produced in 1999, primarily synthesized existing research, with the quality of service material its primary original material. TCQSM, Second Edition, published in 2003 as TCRP Report 100, filled gaps in knowledge, added a quality of service framework for demand-response transit, incorporated capacity procedures for less common transit modes, and made improvements throughout the manual in response to user feedback. TCQSM, Third Edition, published in 2013 as TCRP Report 165, incorporated the findings of research completed since 2003 and addressed new trends in the transit industry, such as the widespread interest in bus rapid transit, changes in vehicle technology, and an increased emphasis on security. Nearly 50 TCRP research reports and syntheses contributed to the Third Edition in some way. Since the Third Edition was published, a number of TCRP research efforts have been completed or are underway that should contribute to the TCQSM, Fourth Edition. In addition to incorporating the research that has occurred since 2013, the TCQSM, Fourth Edition, needs to address recent developments in the public transportation industry, including a greater concern for equity. Numerous transit technologies and practices have emerged or advanced that should be addressed (e.g., transit automation, electric buses, micromobility, fare payment technologies, Transportation Network Companies (TNCs), shared-use services, and the use of big data to measure service quality). In addition, the transit capacity and quality of service effects of the COVID-19 pandemic can provide lessons for similar events that may occur in the future.  The objective of this research is to develop the TCQSM, Fourth Edition, that reflects the latest transit capacity and quality of service research and applications. This research project should include a detailed review of transit capacity and quality of service research and applications and identify elements of TCQSM, Third Edition, that are no longer relevant.    


  • English


  • Status: Proposed
  • Funding: $400000
  • Contract Numbers:

    Project A-47

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Schwager, Dianne

  • Start Date: 20221018
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01789436
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project A-47
  • Files: TRB, RIP
  • Created Date: Nov 23 2021 6:50PM