NCHRP Implementation Support Program. Implementing the Agency Capability Building Framework to Activate Organizational Change

State departments of transportation (DOTs) and other agencies regularly face practical and functional challenges that require specific organizational needs and capabilities. Such factors may include changes in legislative or regulatory mandates, a budget cut or revenue shortage, or new technology to deploy. In 2019 NCHRP Project 20-24(95)A, "Ensuring Essential Capability for the Future Transportation Agency", produced the Agency Capability Building (ACB) portal and digital guidebook and associated website that can be found at The purpose of these products is to make information, tools, and resources available to agencies to efficiently and effectively address a specific agency need or challenge. The ACB framework leads agency officials through a process to identify specific organizational needs through change forces, e.g., external factors and trends affecting a DOT. The ACB provides organizational and role-specific recommendations, tools, and other resources for executives, agency directors of human resources, communications, information technology, and other core agency functions, including but not limited to planning, design, and asset management. The objective of this research is to facilitate the use of the ACB by transportation agencies. The research team awarded this project will develop communications materials and modules; and deliver presentations, webinars, training, and/or other structured opportunities that will market and build awareness of the ACB products and facilitate their use by state DOTs. While focused on state DOTs, the ACB and this implementation project may appeal to DOT partner agencies such as metropolitan planning organizations (MPOs) and local transportation agencies seeking to improve executive functions. The media and forums developed to encourage implementation must be designed for a broad array of potential agency beneficiaries of the ACB, including but not necessarily limited to executives, managers, and senior practitioners. The proposers shall consider the unique time constraints, levels of authority and responsibility, availability of resources, and the various ways people learn and absorb information in the design and execution of the research plan. No changes will be made to the ACB portal.


  • English


  • Status: Active
  • Funding: $300000
  • Contract Numbers:

    Project 20-44(40)

  • Sponsor Organizations:

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Zelinski, Patrick

  • Performing Organizations:

    Spy Pond Partners, LLC

    Arlington, MA  United States 
  • Principal Investigators:

    Park, Hyun-A

  • Start Date: 20230711
  • Expected Completion Date: 20250711
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01777990
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 20-44(40)
  • Files: TRB, RIP
  • Created Date: Jul 28 2021 11:59AM