Pathways to Effective, Inclusive, and Equitable Virtual Public Engagement for Public Transportation

Effective public engagement is essential to the development, improvement, and operation of equitable public transportation services that are responsive to the needs of the community. Public engagement facilitates stakeholder input in transportation decision-making, helps ensure accessibility, and supports efforts to identify and document environmental, social, and economic impacts of transit policies, projects, and initiatives. While public engagement is a means of providing information and obtaining input and feedback, it is also a means for a public transportation agency to build an enduring relationship with, and affirm commitment to, its riders and stakeholders. Public engagement is evolving in several important regards that reflect changes in society, at large. In particular regarding an increased role of technology and a greater concern for diversity, equity and inclusion. The objective of this research is to evaluate virtual public engagement and develop pathways for public transportation agencies to effectively incorporate virtual environments into public engagement. The intent of this research is to enhance public engagement; enable transit agencies throughout the United States to obtain more inclusive and equitable public input; build meaningful, enduring relationships; and better serve the community.


  • English


  • Status: Completed
  • Funding: $100000
  • Contract Numbers:

    Project J-11, Task 41

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Schwager, Dianne

  • Performing Organizations:

    Rutgers University

    Piscataway, NJ  United States  08901
  • Principal Investigators:

    Anderson, Karen

  • Start Date: 20220201
  • Expected Completion Date: 20230430
  • Actual Completion Date: 20230430

Subject/Index Terms

Filing Info

  • Accession Number: 01758961
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-11, Task 41
  • Files: TRB, RIP
  • Created Date: Nov 23 2020 7:59PM