Synthesis of Information Related to Transit Practices. Topic SG-19. Paratransit Service Delivery Models for Small Systems

Americans with Disabilities Act (ADA) paratransit demand continues to grow while resources are dwindling. Because of this, transit agencies continue to explore models to more effectively meet these growing demands. Small agencies in particular may be finding unique and better ways to adopt “hybrid” service models (such as brokerage service or transportation network companies (TNCs) and community-based operations using non-traditional operators. The objective of this synthesis is to document, for a comprehensive set of service models, the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two that will persist through the entire contract term. The synthesis will provide examples from the industry of what is currently being done. In particular, this Synthesis will explore paratransit delivery models for small systems (fewer than 50 fixed-route buses and often a dozen or fewer vehicles operating paratransit service). It will document the way various service and contract models are structured to enhance the knowledge base of small agencies. This synthesis should include a literature review, practice overview of existing service delivery models, and survey of transit agencies which are geographically and structurally diverse, with different service delivery models for ADA and non-ADA paratransit services. A minimum of ten case examples of different transit systems and different service delivery models should be studied. The case studies, as a set, need to reflect the various service models used for ADA and coordinated paratransit systems.


  • English


  • Status: Active
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SG-19

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Start Date: 20200831
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01741228
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SG-19
  • Files: TRB, RiP
  • Created Date: May 25 2020 3:04PM