Assessing and Measuring the Business Value of Knowledge Management

State DOTs use metrics to measure and monitor the effectiveness of activities conducted by their organization. Recently, DOTs are starting to integrate strategic knowledge management practices and are lacking the resources and experience to monitor these new activities. However, organizations in the private sector and federal government have experience with knowledge management and many have established methods and metrics to manage their knowledge management programs. This research will review knowledge management assessment and measurement methods carried out in the private and public sector, and will provide information to determine the value of the emergent knowledge management practice in state DOTs. Assessing and measuring these practices will support DOTs in capturing the value gained from knowledge management. Value such as increased productivity, reduced costs, institutional knowledge, and greater organizational resilience and agility. The objective of this research is to create a guidebook for developing knowledge management assessment and measurement methods that are relevant to state DOT business interests and that reflect state DOT knowledge practices. The research will include a literature review that explores the methods for knowledge management assessment and measurement used in the public and private sectors. The literature review will then be used to define knowledge management practices and benchmarks for state DOTs and to subsequently inform the identification and selection of professionals for interviews. Lastly, the study will examine current DOT assessment and measurement methods and their application for use in knowledge management.


  • English


  • Status: Proposed
  • Funding: $350000
  • Contract Numbers:

    Project 23-17

  • Sponsor Organizations:

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Jared, David

  • Start Date: 20210920
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01739665
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 23-17
  • Files: TRB, RIP
  • Created Date: May 18 2020 3:05PM