Assessing and Measuring the Business Value of Knowledge Management

About 40% of the workforce in most state departments of transportation (DOTs) will be eligible for retirement within a few years, taking with them significant institutional knowledge. Collaboration and interdisciplinary work are also increasing the need for effective, efficient, and timely knowledge transfer. State DOTs and other transportation agencies can benefit from knowledge management (KM) techniques and practices to help identify, capture, and transfer institutional knowledge and support continuous learning. The objective of this research is to create a guidebook that will help state DOTs: (1) develop knowledge management (KM) assessment and measurement methods relevant to state DOT business practices; (2) improve agency leadership understanding of KM connections to other organizational practices; (3) identify options for placement of KM programs within organizational structures; and (4) foster internal partnerships that support knowledge retention, sharing, and development in state DOTs.

• Record URL:
  http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=5002

Language

• English

Project

• Status: Active
• Funding: $550000
• Contract Numbers:

  Project 23-17

• Sponsor Organizations:

  National Cooperative Highway Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Project Managers:

  Jared, David

• Performing Organizations:

  Iknow, LLC

  City,    
• Principal Investigators:

  Palowitch, Bernard

• Start Date: 20230613
• Expected Completion Date: 20250613
• Actual Completion Date: 0

Subject/Index Terms

• TRT Terms: Business practices; Evaluation and assessment; Institutional issues; Knowledge management; Literature reviews; Performance measurement; State departments of transportation; Turnover
• Subject Areas: Administration and Management; Highways; Planning and Forecasting;

Filing Info

• Accession Number: 01739665
• Record Type: Research project
• Source Agency: Transportation Research Board
• Contract Numbers: Project 23-17
• Files: TRB, RIP
• Created Date: May 21 2020 10:16AM