NC DMV Optimal Location Analysis

NC DMV Optimal Location Analysis

Growing population and changing demographics in North Carolina result in increased demand for department of motor vehicle (DMV) services specifically for Real ID issuance.  Considering the geographic distribution and the spatial characteristics of the demand, decision makers need to open new locations and/or reallocate limited resources among existing DMV locations to improve the operational efficiency and customer experience. Measuring and evaluating the operating efficiency of existing DMV facilities including mobile DMV units require analytic techniques that rely on mathematical programming and simulation.  In this study, the project team would like to ensure that all DMV offices operate at targeted efficiency and have adequate service capacity to provide maximum service quality to North Carlolina Department of Transportation (NCDOT) customers. The project team proposes to develop an geographic information system (GIS)-based data mining and optimization model to allocate available excess capacity to locations with insufficient capacity. Model solution should provide an implementable solution that will balance the workload between under and over capacity locations. Due to the combinatorial nature of the problem, solution space will be exponentially growing with the number of facilities. The proposed methodology will be developed and tested for a selected geographical region only. If the results are validated, it would be plausible to expand this work to entire State of North Carolina in future research and report to the legislative if required.

Language

  • English

Project

  • Status: Active
  • Funding: $16037
  • Contract Numbers:

    FHWA/NC 2020-48

  • Sponsor Organizations:

    North Carolina Department of Transportation

    Research and Development
    1549 Mail Service Center
    Raleigh, NC  United States  27699-1549
  • Managing Organizations:

    North Carolina Department of Transportation

    Research and Development
    1549 Mail Service Center
    Raleigh, NC  United States  27699-1549
  • Project Managers:

    Bradley, Curtis

  • Performing Organizations:

    Fayetteville State University

    School of Business and Economics
    Fayetteville, North Carolina  United States  28301
  • Principal Investigators:

    Adivar, Burcu

  • Start Date: 20190901
  • Expected Completion Date: 20191220
  • Actual Completion Date: 0
  • Source Data: 2020-48B

Subject/Index Terms

Filing Info

  • Accession Number: 01724959
  • Record Type: Research project
  • Source Agency: North Carolina Department of Transportation
  • Contract Numbers: FHWA/NC 2020-48
  • Files: RiP, STATEDOT
  • Created Date: Dec 11 2019 3:54PM