Synthesis of Information Related to Transit Practices. Topic SH-19. Considering the Unbanked in Cashless Fare Payment at Point of Service for Bus/Demand Response Services

Prepayment permits transit systems to increase efficiencies by decreasing operating costs, increasing farebox recovery, and reducing boarding times.  Nonetheless, cashless prepayment practices can pose challenges to riders who are “unbanked” or “underbanked” or who prefer to use cash. This study will inform transit executives and board members on the effects of going cashless at point of service to the unbanked population’s access to public transportation. The study will focus on operational, financial, policy and regulatory considerations in no longer accepting cash on board bus or demand response vehicles. At a minimum the consultant should do the following: (1) Review national and international transit systems that do not accept cash at the point of service (2) Assess the extent to which the industry has established complete cashless systems or is seriously considering such systems (3) Provide information about transit users currently using cash to pay for services (4) Identify the overarching policy and regulatory considerations that are involved in the adoption of cashless systems (e.g. ADA, Title VI, etc.)   (5) Document ways the transit agencies have or propose to accommodate the unbanked as they promote cashless fare systems Information may be gathered in a number of ways including literature review, a survey on a broad range of transit agencies, interviews and case examples. This information will help decision makers understand the issues associated with the unbanked and eliminating cash payment at point of service.  The consultant should also identify gaps in information and areas for future research.


  • English


  • Status: Active
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SH-19

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    University of Tennessee, Chattanooga

    615 McCallie Avenue, Department 4905
    Chattanooga, TN  United States  37403
  • Principal Investigators:

    Brakewood, Candace

  • Start Date: 20220405
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01707740
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SH-19
  • Files: TRB, RIP
  • Created Date: Jun 10 2019 3:16PM