Emerging Issues: Impact of New Disruptive Technologies on the Performance of DOTs

The transportation of people and goods is one of the most important components of our everyday lives. The arrival of the 4th Industrial Revolution and the rapid development and fusion of multiple disruptive and innovative technologies, such as artificial intelligence, big data and digitization, the Internet of Things (IoT), fifth (and even sixth) generation wireless technologies (5G/6G), connected and autonomous vehicle (CAV) technologies, on-demand ride-sharing services, Mobility as a Service (MaaS), 3D printing, the sharing economy, and others are changing not only the behavior but also the expectations of both customers and stakeholders. The fusion of these technologies is bringing a technological revolution that will fundamentally alter the way we live, work, and relate to one another. In its scale, scope, and complexity, the transformation is moving at a pace beyond which many governmental entities are equipped to respond. Mobility as we know it, is also transforming as new technologies disrupt traditional ways people and goods move throughout our transportation systems. The rapid introduction of mobile internet is upending the traditional approaches with new customer-centric business models based on the sharing economy such as online car hailing, bike sharing, time sharing, customized shuttle bus, parking sharing, etc. And while the new business models bring more convenience and efficiency to the users and to the national and local economies, they have also created new problems, needs, and challenges that we must face as decision makers. Today during the 4th Industrial Revolution as technology previously foreign to transportation rapidly enters old ways of doing business – e.g., solely road infrastructure related – performance is affected across all modes and aspects of transportation agencies’ responsibilities. Institutional processes may be knocked down to make room for updated or more effective methods to improve performance outcomes. Unfortunately, all agencies lag behind to at least some extent as they struggle to define meaningful measures, manage data collection, maintain accountability, and streamline reporting. Disruptive technologies are forcing global changes that are capturing the attention of transportation agency leaders within AASHTO as well as transportation researchers worldwide, including the World Road Association (PIARC) that has recently announced a call for papers on the “Impact of Disruptive Technologies to the Performance of Transport Administrations” as part of the World Road Congress in Abu Dhabi in 2019. The objective of this research is to advance the understanding of the potential impacts that innovative and disruptive technologies, including the sharing economy, will have on the overall performance of DOTs and MPOs. The research will seek to identify leading performance indicators that transportation agencies can use to improve their understanding of the possible impacts of these evolving technologies and how these changes might affect strategic planning and service delivery. Agencies that adopt new processes and methodologies developed through this research project will benefit by: 1) understanding the impacts of technology on the DOTs/MPOs performance; 2) having a defensible framework for defining performance measures tied to goals of the agency; 3) identifying the workforce skills needed for performance management capable of responding to advances in technology; 4) being proactive in adapting business models and processes that respond to changes in transporting people and goods; and 5) improving access, mobility, confidence in new technology, and safety for all users, including underserved populations.


  • English


  • Status: Proposed
  • Funding: $250000
  • Contract Numbers:

    Project 08-127

  • Sponsor Organizations:

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Goldstein, Lawrence

  • Start Date: 20190603
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01707674
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 08-127
  • Files: TRB, RiP
  • Created Date: Jun 3 2019 3:17PM