Transit Fare Discount Processing Improvements for Disadvantaged Populations

Transportation connects citizens to services and their surrounding communities. In Massachusetts (MA), vulnerable populations, particularly older adults, face barriers accessing public transit. However, seniors aged 65 and older are eligible for reduced fare CharlieCard designations for use on local public transit through the Massachusetts Bay Transit Authority (MBTA). The following study will investigate the MBTA’s reduced fare Senior CharlieCard application and signup event processes. Through ethnography, participant observation, and stakeholder focus groups/interviews, the following study will gain an understanding of the current processes involved in applying for a reduced fare CharlieCard and hosting sign-up events, document state-wide service provider and stakeholder attitudes, knowledge, and beliefs about the current processes and event training curriculum, and generate recommendations for near-term process improvements and long-term considerations for MBTA’s Automated Fare Collection 2.0 (AFC 2.0) project and future intelligent transportation system (ITS) projects.


  • English


  • Status: Active
  • Funding: $150000
  • Contract Numbers:


  • Sponsor Organizations:

    Department of Transportation

    Research and Special Programs Administration
    1200 New Jersey Avenue, SE
    Washington, DC    20590

    Office of the Assistant Secretary for Research and Technology

    University Transportation Centers Program
    Department of Transportation
    Washington, DC  United States  20590
  • Project Managers:

    Coughlin, Joseph

  • Performing Organizations:

    Massachusetts Institute of Technology, Cambridge

    77 Massachusetts Avenue
    Cambridge, MA  United States  02139
  • Principal Investigators:

    Patskanick, Taylor

  • Start Date: 20180901
  • Expected Completion Date: 20190630
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01706606
  • Record Type: Research project
  • Source Agency: New England University Transportation Center
  • Contract Numbers: DTRT13-G-UTC13
  • Files: UTC, RiP
  • Created Date: May 28 2019 1:17PM