Division of Motor Vehicles (DMV) Customer Portal Study

This research will focus on assessing the feasibility of developing a robust web-based solution that will enable customers to receive Division of Motor Vehicles services and information online in a manner that is customer friendly, secure and efficient. The objectives of this project include: (1) Determining business requirements around customer needs/How to increase online population and transactions, (2) Researching Idaho statutes for impact on this development, (3) Researching options to remove extra fees for online transactions, (4) Investigating possible technology answers including using our current modernization software and technology to implement, (5) Investigating benefits other States or government agencies have experienced from setting up customer portals, and (6) Investigating ways that E-Signature can be used to allow legal customer signatures online.


    • English


    • Status: Completed
    • Funding: $98428
    • Contract Numbers:

      RP 282

    • Sponsor Organizations:

      Idaho Transportation Department

      P.O. Box 7129, 3311 West State Street
      Boise, ID  United States  83707-1129
    • Managing Organizations:

      University of Kentucky Research Foundation

      Lexington, Kentucky  United States 
    • Project Managers:

      Goeke, Brian

    • Performing Organizations:

      University of Kentucky, Lexington

      Kentucky Transportation Center
      College of Engineering, 176 Raymond Building
      Lexington, KY  United States  40506-0281
    • Principal Investigators:

      Martin, Andrew

      Walton, Jennifer

    • Start Date: 20190501
    • Expected Completion Date: 20200630
    • Actual Completion Date: 20200630

    Subject/Index Terms

    Filing Info

    • Accession Number: 01703626
    • Record Type: Research project
    • Source Agency: Idaho Transportation Department
    • Contract Numbers: RP 282
    • Files: RIP, STATEDOT
    • Created Date: Apr 30 2019 3:42PM