Evaluation and Enhancement of MassDOT Traveler Information Programs

Massachusetts Department of Transportation (MassDOT’s) current traveler information program is provided through multiple outlets and platforms targeted to specific customer service groups who rely on different media for acquiring traveler information. These services are not consolidated or integrated and have been developed over time in different units to support public expectations, special projects, or requests for new approaches. A gap analysis of what is not being provided by MassDOT and the third-party community should be conducted to further inform how those gaps can be filled and how a comprehensive set of multi-modal transportation information services might be provided to meet needs and demands. MassDOT’s future traveler information program should leverage what it already does well within different business units for the communities serviced, and should also take advantage of services provided by third parties and the private sector to complement current service delivery. The strategic goals of the project are to: assess gaps in the provision of service; make recommendations on how those gaps in service can be met through specific program enhancements that consider information integration and dissemination through a single platform; identify how this integration may or may not facilitate mode choice changes; and how it might augment changes in the way transportation organizations and potential business partners operate and provide service from different locations and through different means to a complex and diverse customer base.


  • English


  • Status: Completed
  • Funding: $100000
  • Contract Numbers:


  • Sponsor Organizations:

    Federal Highway Administration

    Massachusetts Division
    55 Broadway, 10th Floor
    Cambridge, Massachusetts  United States  02142
  • Managing Organizations:

    Massachusetts Department of Transportation

    10 Park Plaza
    Boston, MA  United States  02116
  • Project Managers:

    Sperling, Elliot

  • Performing Organizations:

    University of Massachusetts Lowell

    One University Drive
    Lowell, MA  United States  01854
  • Principal Investigators:

    Stamatiadis, Chronis

    Gartner, Nathan H

    Yuanchang, Xie

    Chen, Danjue

  • Start Date: 20180501
  • Expected Completion Date: 20190228
  • Actual Completion Date: 0
  • USDOT Program: Research and Development

Subject/Index Terms

Filing Info

  • Accession Number: 01689015
  • Record Type: Research project
  • Source Agency: Massachusetts Department of Transportation
  • Contract Numbers: 103821
  • Files: RIP, STATEDOT
  • Created Date: Dec 18 2018 10:25AM