Translating Data Generated by the Transit App into Insights on Transportation Use in Greater Boston

In 2016, the MBTA undertook a partnership with the makers of the smart phone app Transit. The MBTA endorsed Transit as its preferred app for riders to identify routes and schedules, updated in real time. As part of the agreement, Transit provides the MBTA with the data generated by users, including user locations, trip searches (including origin and destination), the use of alerts for departure times, and “favorite” routes. These data are very rich and hold much information about how constituents make use of the public transit system, going far beyond the information provided by Charlie cards, but little has been done with them to date, in large part because of their size and complexity. The objectives of the work will be to develop a deeper understanding of the content and potential of the Transit data, leading to methodologies that can process for use in both research and day-to-day policy and practice. The products will include: 1) a thoroughly-documented set of steps for processing Transit data that can be implemented both on historical data and, moving forward, on new data coming in; 2) a thoroughly-documented process for matching it with other data sources describing the places, events, and conditions of greater Boston; and 3) demonstrations of the substantive value of the Transit data through a series of initial studies that address questions of mobility, public transit experiences, and resiliency in the Boston area. A full understanding of customers' journeys can lead to improved bus networks, improved real time information provision, and a more holistic planning process.

• Record URL:
  https://www.mass.gov/lists/current-and-completed-research-projects

Language

• English

Project

• Status: Active
• Funding: $300000
• Contract Numbers:

  105962

• Sponsor Organizations:

  Federal Highway Administration

  Massachusetts Division
  55 Broadway, 10th Floor
  Cambridge, Massachusetts  United States  02142
• Managing Organizations:

  Massachusetts Department of Transportation

  10 Park Plaza
  Boston, MA  United States  02116
• Project Managers:

  Sperling, Elliot

• Performing Organizations:

  Northeastern University

  Division of Research Management
  360 Huntington Avenue
  Boston, MA  United States  02115
• Principal Investigators:

  O'Brien , Daniel

  Wang, Ryan

  Benedictis-Kessner, Justin de

• Start Date: 20181121
• Expected Completion Date: 20200930
• Actual Completion Date: 0
• USDOT Program: Research and Development

Subject/Index Terms

• TRT Terms: Customer satisfaction; Data analysis; Evaluation; Public transit; Real time data processing; Smartphones
• Subject Areas: Data and Information Technology; Public Transportation;

Filing Info

• Accession Number: 01688450
• Record Type: Research project
• Source Agency: Massachusetts Department of Transportation
• Contract Numbers: 105962
• Files: RiP, STATEDOT
• Created Date: Dec 14 2018 9:37AM