Synthesis of Information Related to Airport Practices. Topic S10-16. Training Programs for Airport Operations Personnel

Airports are vibrant working atmospheres that challenge airport staff to deliver high quality services to airport users and aviation stakeholders across multiple functional areas. Airport operations personnel are responsible for working in both airside and landside environments, as well as carrying out duties related to airport security and airport emergencies. Many of the activities that airport operations personnel conduct on a regular basis but must be completed in compliance with applicable Federal Aviation Regulations, including Title 14 Code of Federal Regulations (CFR) Part 139 and 49 CFR Part 1542. Many airport operations departments experience higher than average employee turnover when compared to other airport departments. This is primarily due to airport operations personnel pursuing new employment opportunities. As a result, airports require efficient and effective training programs to train new hires on the multitude of activities that are the responsibility of airport operations departments and conducted in heavily regulated working environment. Larger airports with significant human resources and training departments are able to create training programs, either in house or via contract, that are specific to the airport's unique operational characteristics. Smaller airports generally do not have the training resources to develop airport specific training programs. As a result, smaller airports typically utilize available off-the-shelf training programs that may be customizable to an airport's specific operations or borrow training programs and materials from other similar sized airports. Small and medium sized airports would benefit from information about the range of training programs available for airport operations staff. The objective of this compilation is to provide a resource that describes the existing successful options for training airport operations personnel with an emphasis on the training of new hires, entry-level staff, and recurrent training. The audience for this resource is airport managers. Research will document current training practices and programs for airport operations personnel and provide an overview of the different options for training programs. The information gatherer and complied in a concise report should include, but is not limited to: (1) Training programs and materials available from airport industry stakeholders (Federal Aviation Administration, airport associations, etc.) (2) On the job training (OJT) programs (3) Online training programs that may be available but not widely used by airports. (4) Available training programs that may not be specific to airport operations but are relevant to the activities of airport operations personnel. This research intends to focus on small and medium sized airports that lack the human resources and training capabilities common at larger airports. Data collection should include a minimum of 10 airports (four medium, three small commercial service, and three small general aviation).


  • English


  • Status: Proposed
  • Funding: $45000
  • Contract Numbers:

    Project 11-03, Topic S10-16

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    490 L'Enfant Plaza, SW
    Washington, DC    20024
  • Start Date: 20181203
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01687065
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-03, Topic S10-16
  • Files: TRB, RiP
  • Created Date: Nov 26 2018 3:04PM