Synthesis of Information Related to Airport Practices. Topic S06-06. Supporting Employee Well-being through Workforce Programs

Airports are facing many challenges that can create stress for employees. Changes such as new technological developments, increasing competitive and financial pressures, and changes to the workforce due to employee retirements are all impacting the airports industry. These changes together with the urgent situation inherent to working at an airport create a demanding workplace environment for employees. In addition, traumatic events that can occur in an airport setting have the potential to cause significant stress for employees. Overwhelming workplace demands and stressors can take an emotional toll on employees and can also affect their physical health and personal well-being. Organizations that can decrease stress for employees will create an environment in which employees want to work, therefore attracting new employees and retaining current employees, which can help keep airport operations steady and thriving. A key element of attracting new employees is being a place that people want to work. If employees see that stress levels are overwhelming and the airport is doing nothing to ameliorate issues leading to stress, they may begin to seek other employment opportunities. Employees today want to work for organizations that understand their needs and are willing to create a workplace environment with their best interests in mind. As such, it would benefit airports to assess the well-being of their employees and implement strategies to reduce stress and create a work environment that supports employee physical and emotional well-being. To successfully achieve this, it is necessary to conduct research to better understand common stressors experienced in airport jobs and determine the most effective ways to overcome those challenges. While focusing on employee well-being may be perceived as a daunting task for individual airports that do not possess the knowledge and resources to effectively implement it, a simple, user-friendly compilation of current practices would assist airports in identifying specific employee stressors and provide strategies to alleviate them. Research has already identified some best practices for reducing employee stress and improving workplace outcomes. Identifying issues that are impacting employees and increasing stress can assist airports in prioritizing workforce development initiatives to address noted issues and improve employee well-being in the future. Armed with the right tools, airports can focus on employee well-being to create a stronger workforce and keep employees healthy, satisfied, and in their airport jobs. The objective of this compilation is to provide a resource that describes the common sources of airport employee stress and identifies existing successful workforce programs for improving employee well-being by mitigating those sources of stress. The audience for this compilation is airport human resource and other managers responsible for employee well-being. Research will document the current state of the practice and provide an overview of resources and tools available to help airports implement workforce programs to support employee well-being.


  • English


  • Status: Proposed
  • Funding: $45000
  • Contract Numbers:

    Project 11-03, Topic S06-06

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    490 L'Enfant Plaza, SW
    Washington, DC    20024
  • Start Date: 20181023
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01687060
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-03, Topic S06-06
  • Files: TRB, RiP
  • Created Date: Nov 26 2018 3:04PM