Synthesis of Information Related to Transit Practices. Topic SB-32. Use of Agency Trip Agreements in ADA Paratransit Service Delivery and Addressing Changing Demographics

Transit agencies must provide complementary paratransit service (to eligible people) under provisions of the Americans with Disabilities Act (ADA). While human service agencies have historically provided some form of their own transportation services to their program participants prior to the effective date of the ADA, this practice has diminished over time due to lack of resources and funding. This has led to human service agencies relying more on ADA paratransit to meet the transportation needs of their constituents who are eligible for both services, and the public transit industry has been incurring increasing costs as a result. Little information is readily available on current transit agency practices for negotiating, implementing, and managing local “agency trip” agreements under the Americans with Disabilities Act (ADA)—an option (and exception to the fare requirement) that has potential to reduce costs and boost service efficiency. The U.S. Department of Transportation’s ADA regulations at Appendix D to 49 CFR Part 37 describe these complementary paratransit “agency trips” as those “guaranteed” to a social service agency, where the social service agency makes riders’ trip reservations and pays for transportation, as opposed to trips that the rider is the payor. The DOT regulations allow a transit agency to “negotiate any price it can” for trips meeting the agency trip description. As more transit agencies seek to implement these arrangements and contact FTA for promising practice recommendations, a synthesis study on the current state of transit industry practice is urgently needed. The objective of this synthesis is to identify and document current practice (1) in the way that transit agencies have negotiated and structured these local agency trip agreements with human service agencies to mitigate cost, meet mutual needs, maintain service quality and monitor for ADA compliance. and (2) how the transit agencies have also implemented local hand-to hand service policies (either as part of or separate from these agency trip arrangements ) for individuals with disabilities who cannot be left unattended at trip origins and destinations. The synthesis will provide examples from the industry on current policies and procedures. This synthesis will include a literature review, practice overview, and survey of transit agencies, diverse in terms of geography, size, and governance (i.e., city or county department versus transit authority) operating ADA paratransit services( in house and under contract. A minimum of five case examples of different transit systems and different trip agreement models will be presented.


  • English


  • Status: Proposed
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SB-32

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Start Date: 20180820
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01673594
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SB-32
  • Files: TRB, RiP
  • Created Date: Jun 25 2018 3:03PM