Synthesis of Information Related to Transit Practices. Topic SB-32. Use of Agency Trip Agreements in ADA Paratransit Service Delivery

Transit agencies must provide complementary paratransit service (to eligible people) under provisions of the Americans with Disabilities Act (ADA). In addition to providing ADA paratransit services for individuals, many transit agencies also provide specialized transportation to human service agencies through formal and informal agreements.   The U.S. Department of Transportation’s ADA regulations at Appendix D to 49 CFR Part 37 describe these complementary paratransit “agency trips” as those “guaranteed” to a social service agency, where the social service agency makes riders’ trip reservations and pays for transportation, as opposed to trips where the rider is the payor. The DOT regulations allow a transit agency to “negotiate any price it can” for trips meeting the agency trip description. As more transit agencies seek to implement these arrangements and contact FTA to provide examples, a synthesis study on the current state of transit industry practice is urgently needed. The objective of this synthesis is to identify and document current practice (1) whether and how transit agencies have negotiated and structured these local agency trip agreements with human service agencies to cover cost, meet mutual needs, maintain service quality and monitor for ADA compliance, and (2) how the transit agencies have also implemented local service policies, such as hand-to hand or door through door or other methods for individuals with disabilities who cannot be left unattended. The synthesis will provide examples from the industry on current policies and procedures. Information to be gathered from transit agencies includes the following (not an inclusive list):    (1) Formal or informal agreements between transit agencies and human service agencies to transport their customers, to include pricing and service delivery parameters. (2) Policies related to the type of passenger assistance provided to customers in their ADA paratransit service. (3) Instances where these agency trip agreements have resulted from local or state-wide legislative initiatives. (4) Resources used to manage these cooperative arrangements (e.g. technologies, TNCs, brokers or others). (5) Performance evaluation methods and goals. (6) Lessons learned and challenges.


  • English


  • Status: Active
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SB-32

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Managing Organizations:

    Thomson Consulting

    Philadelphia, PA  United States 
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    Thomson Consulting

    Philadelphia, PA  United States 
  • Principal Investigators:

    Thomson, Barbara

  • Start Date: 20181016
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01673594
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SB-32
  • Files: TRB, RIP
  • Created Date: Jun 25 2018 6:15PM