Synthesis of Information Related to Airport Practices. Topic S07-02. Strategies for Airport Passenger Access and Mobility

Final Scope Many airport terminal facilities are at the end of their useful life, and airport managers are developing projects to renovate them to current standards and passenger needs. At the same time, the expected doubling in airline travel demand over the next 20 years will put continued pressure on airports to ensure passenger access and mobility, including those travelers with disabilities and others with access or functional needs (DAFN). All airports have responsibilities under the Americans with Disabilities Act (ADA). With increasing air travel, ensuring access and mobility to all travelers is not just a matter of compliance but one of customer service. A key enabler of universal access and mobility is providing useful information to airport users before and during travel. This synthesis focuses on availability and communication of information, particularly related to airport and airline practices that assist users to maximize their cognitive and sensory abilities to navigate and use airport services, programs and facilities. When considering traveler access and mobility at airports, information about movement, waiting and wayfinding are typical categories of assistive research. Information about movement considers transition between airport boundary and aircraft and includes walking, mobility aids, and other mobility conveyances. Information about waiting considers arrival, departure and connecting data and assistance, passenger amenities, drop off and pickup, and waiting area attributes. This compilation of current practice should focus on movement and waiting since wayfinding guidance and tools are provided by other ACRP reports. The audience for this report includes airport staff responsible for implementing enhancements to maximize cognitive and sensory abilities, and community-based organizations that provide services for travelers. This synthesis will document the current state of the practice and provide an overview of resources available to help airports of all sizes address the challenges of improving accessibility and mobility. Information gathered and compiled in a concise report includes, but is not limited to: Existing literature resources relating to availability and communication of information required by ADA and other related DAFN regulations (e.g., list of FAA advisory circulars, ADA, ACRP and other guidance) Existing literature on mobility and access practices involving communication of information. Data collection via interview or survey from airlines, industry organizations, and airports (range of airport sizes/NPIAS categories) with experience in communicating information that assists users to maximize their cognitive and sensory abilities to navigate and use airport services, programs and facilities Case examples derived from interviews that showcase innovative strategies to communicate information, and documented with photos, checklists, websites, apps and other relevant information. Information about benefits, limitations and lessons learned from implementing strategies. Brief listing of current directions in mobility and access that are may not yet be implemented but are envisioned or under development. Gaps in practice, future needs and further research. Data collection should include a minimum of nine US airports (three each small, medium and large hubs); five US air carriers with a mix of exclusive and common use terminals; and three or more organizations representing airport users requiring cognitive or sensory assistance that can provide strategies used in other industries. Partial Information Sources Applicable requirements of the ADA, as amended (42 U.S.C. 12101-12213) U.S. Department of Transportation's (DOT) ADA regulations (49 CFR §37 and §38) U.S. Department of Justice (DOJ) regulations implementing Title II of the ADA (28 CFR §35) 49 CFR §27, which requires airport sponsors to ensure that terminal facilities and terminal services are readily accessible to and usable by individuals with disabilities, including persons using wheelchairs ADA Accessibility Guidelines (ADAAG) FAA's published Order 1400.9A, Standards and Procedures Essential for Ensuring Access to Airport Facilities by Persons with Disabilities Lehman Jr, Dayton. Overview of the Air Carrier Access Act Regulation. TRANSED 2010: 12th International Conference on Mobility and Transport for Elderly and Disabled Persons, Hong Kong Society for Rehabilitation, 2010, 10p http://trid.trb.org/view/1127060 ACRP Report 90 (2013): Impact of Regulatory Compliance Costs on Small Airports ACRP Synthesis 59 (2014): Integrating Airport Geographic Information System (GIS) Data with Public Agency GIS ACRP Report 52 and its 2015 follow-up, Impact on Practice: Wayfinding and Signing Guidelines for Airport Terminals and Landside http://trid.trb.org/view/1332770 ACRP Guidebook for Airport Terminal Restroom Planning and Design. http://trid.trb.org/view/1332982 ACRP Synthesis 51 (2014): Impacts of Aging Travelers on Airports http://trid.trb.org/view/1334854 ACRP Synthesis 64 (2015): Issues Related to Accommodating Animals Traveling Through Airports Synthesis of Information Related to Airport Practices. Topic S04-19. Incorporating ADA and Functional Needs in Emergency Exercises. http://trid.trb.org/view/1440768 Alternative Methods of ADA Compliance for Airport Emergency Communications. http://trid.trb.org/view/1417999 ACRP Web Resource 2: Airport Passenger Terminal Design Library, http://www.trb.org/Publications/Blurbs/176507.aspx ACRP Report 67: Airport Passenger Conveyance System Planning Guidebook, http://www.trb.org/main/blurbs/167229.aspx ACRP Report 37: Guidebook for Planning and Implementing Automated People Mover Systems at Airports, https://www.nap.edu/catalog/22926/guidebook-for-planning-and-implementing-automated-people-mover-systems-at-airports Ozel, Hidayet; Ozguven, Eren Erman; Kocatepe, Ayberk; Horner, Mark W. Aging Population–Focused Accessibility Assessment of Multimodal Facilities in Florida. Transportation Research Record: Journal of the Transportation Research Board, Issue 2584, 2016, pp 45–61 http://trid.trb.org/view/1393085 Technology Solutions to Facilitate ADA Travelers. http://trid.trb.org/view/1363710 Welch, Timothy F; Mishra, Sabyasachee; Wang, Fangru. Interrelationship Between Airport Enplanements and Accessibility: Case of Three Airports in Metropolitan Washington, D.C., Region. Transportation Research Record: Journal of the Transportation Research Board, Issue 2501, 2015, pp 46–55 http://trid.trb.org/view/1339026 Ward, David. Accessibility tech : new apps and technology enable travelers with disabilities to better navigate terminals. Airport revenue news, 2017, pages 68-71 http://trid.trb.org/view/1466014 Legge, Gordon E; Downey, Chris; Giudice, Nicholas A; Tjan, Bosco S. Indoor Airport Wayfinding for Blind and Visually Impaired Travelers. University of Minnesota, Twin Cities; Federal Aviation Administration, 2016, 40p http://trid.trb.org/view/1440559 Bosch, Sheila J; Gharaveis, Arsalan. Flying Solo: A Review of the Literature on Wayfinding for Older Adults Experiencing Visual or Cognitive Decline. Applied Ergonomics, Volume 58, 2017, pp 327-333 http://trid.trb.org/view/1423392 Vogel, Ben. PRM providers raise their game : equipment to serve limited-mobility travellers continues to evolve. IHS Jane's airport review, 2016, pages 30-31 http://trid.trb.org/view/1418407 Angrave, Jerry. More than a commercial win. Airports International, 2016, pages 20-22 http://trid.trb.org/view/1415091 Lipp, Eric. What creates access and inclusion at airports?. Journal of Airport Management, Volume 9, Issue 4, 2015, pp 390-397 http://trid.trb.org/view/1373286 Bauer, Denise H; Frenzel, James; Wall, Richard W; Frazier, Tim G. A Framework for Improved Safety and Accessibility through Pedestrian Guidance and Navigation. University of Idaho, Moscow; Pacific Northwest Transportation Consortium; Research and Innovative Technology Administration, 2015, 28p http://trid.trb.org/view/1370900 Frye, Ann. Capitalising on the Grey-haired Globetrotters: Economic aspects of increasing tourism among older and disabled people. International Transport Forum Discussion Papers, International Transport Forum, Issue 2015-11, 2015, 19p http://trid.trb.org/view/1359658 Ward, Carol. Boomers & beyond : capturing 'mature' market means tweaks to offerings, customer service initiatives. Airport revenue news, 2015, pages 32-38 http://trid.trb.org/view/1348543 Chang, Yu-Chun. Factors affecting airport access mode choice for elderly air passengers. Transportation Research Part E: Logistics and Transportation Review, Volume 57, Issue 0, 2013, pp 105-112 http://trid.trb.org/view/1259402 Chang, Yu-Chun; Chen, Ching-Fu. Service needs of elderly air passengers. Journal of Air Transport Management, Volume 18, Issue 1, 2012, pp 26-29 http://trid.trb.org/view/1125605 Iu, Trevor. Universal Design in Hkia. TRANSED 2010: 12th International Conference on Mobility and Transport for Elderly and Disabled Persons, Hong Kong Society for Rehabilitation, 2010, 8p http://trid.trb.org/view/1125848 Raman, Supriya. Airport Accessibility for Travellers with Disabilities. Journal of Airport Management, Volume 5, Issue 3, 2011, pp 239-244 http://trid.trb.org/view/1107834 Nelson, Nicole. Access all areas. Airport World, Volume 14, 2009, p. 71-72 : ill. http://trid.trb.org/view/905835 Van Horn, Laurel. Disability Travel in the United States: Recent Research and Findings. 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED), Transport Canada, 2007, 4p http://trid.trb.org/view/890690 Long, Anna; McCarthy, Michael; Westwood, Dean. Getting to the Airport on Time: A Consumer-Driven Study of a Trip Chain Link. 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED), Transport Canada, 2007, 7p http://trid.trb.org/view/890498 Smith, Stanis. Freedom to Fly – Access to the Skies. 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED), Transport Canada, 2007, 7p http://trid.trb.org/view/890381 Skinner, Jon. Public Places, Universal Spaces. Planning, Volume 74, Issue 7, 2008, pp 10-13 http://trid.trb.org/view/864930 Poria, Y., & Beal, J. (2017). An Exploratory Study about Obese People's Flight Experience. Journal of Travel Research, 56(3), 370-380. doi:10.1177/0047287516643416 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011932090&doi=10.1177%2f0047287516643416&partnerID=40&md5=6b655d888c45d6258bf0061523fe170b Holloway, C., Thoreau, R., Petit, E., & Tyler, N. (2015). Time and force required for attendants boarding wheelchair users onto aircraft. International Journal of Industrial Ergonomics, 48, 167-173. doi:10.1016/j.ergon.2015.04.003 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84934946565&doi=10.1016%2fj.ergon.2015.04.003&partnerID=40&md5=2448dec51dd34d8c1e3bd55ac0972a75 Lee, S. (2014). Airport wayfinding and interactive map design for the elderly. Gerontechnology, 13(2), 238. doi:10.4017/gt.2014.13.02.304.00 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84929391810&doi=10.4017%2fgt.2014.13.02.304.00&partnerID=40&md5=f7790dfb150f74d3e383122dbbe58e07 Chang, Y. C., & Chen, C. F. (2012). Meeting the needs of disabled air passengers: Factors that facilitate help from airlines and airports. Tourism Management, 33(3), 529-536. doi:10.1016/j.tourman.2011.06.002 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84455161066&doi=10.1016%2fj.tourman.2011.06.002&partnerID=40&md5=2e7f4c4c1e5d60c39183a8616354db80 Pirelli, G., & Chawdhry, P. (2009). A joint model for usability and security of the passenger process in airports. https://www.scopus.com/inward/record.uri?eid=2-s2.0-74849116352&doi=10.1109%2fICSMC.2009.5346305&partnerID=40&md5=dbb3d2f5edc480f42e171eac86bf564e Wu, X. (2009). The scheduling model for disabilities transfer in airports. https://www.scopus.com/inward/record.uri?eid=2-s2.0-77950283466&doi=10.1109%2fWCSE.2009.625&partnerID=40&md5=3099ca7107eeee1a37049ab53b3d1a6d Darvishy, A., Hutter, H. P., Früh, P., Horvath, A., & Berner, D. (2008) Personal mobile assistant for air passengers with disabilities (PMA). Vol. 5105 LNCS (pp. 1129-1134). https://www.scopus.com/inward/record.uri?eid=2-s2.0-50249095189&doi=10.1007%2f978-3-540-70540-6_169&partnerID=40&md5=d9d3b2f0299b1105dd072d736d94c445 Topic Panel Gloria Louie, San Francisco International Airport Lawrence J. Rolon, Los Angeles World Airports Jon A Sanford, Georgia Institute of Technology William J. Sproule, Michigan Technological University Stephen C. Wareham, Trillion Aviation Vanessa Balgobin, Federal Aviation Administration Jonathan Torres, Federal Aviaton Administration, Airport Safety R&D Section Christopher Blasie, Airlines for America Consultant Dr. Shu Cole colest@indiana.edu 812-855-9037 TRB Staff Gail R. Staba phone: 202/334-2442 email: gstaba@nas.edu Meetings First meeting: May 22, 2018, Washington, DC Teleconference: July 9, 2018; 1:30p EDT Second meeting: January 11, 2019, Irvine, CA

Language

  • English

Project

  • Funding: $45,000
  • Contract Numbers:

    Project 11-03, Topic S07-02

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Staba, Gail

  • Performing Organizations:

    Indiana University, Bloomington

    Bloomington, IN  United States 
  • Principal Investigators:

    Cole, Shu

  • Start Date: 0
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01659860
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-03, Topic S07-02
  • Files: TRB, RiP
  • Created Date: Feb 12 2018 3:03PM