Synthesis of Information Related to Transit Practices. Topic SB-31. Implementing the US DOT Reasonable Accommodation Rule

Final Scope DOT ADA regulation 49 CFR 37.169(a)(1) states: A public entity providing designated public transportation, in meeting the reasonable modification requirement of § 37.5(i)(3) with respect to its fixed route, demand responsive, and complementary paratransit services, shall respond to requests for reasonable modification to policies and practices consistent with this section. Since July 2015, agencies have modified their policies, practices and procedures to respond to this regulation. The goal of this project is to synthesize and report information regarding transit agencies’ implementation of this regulation. This synthesis will document the current state of the practice and identify challenges and lessons learned through a literature review (e.g. agency reports, peer reviewed journal articles, web articles), survey of representative transit agencies, and documentation of selected case examples/profiles. Information gathered will include but not be limited to: (1) Administration - (a) Revisions of policies and procedures (b) Communication to the Public (c) Subcontractor/delegated management agreement (DMA) considerations (2) Operations - (a) Training (b) Delivery of Service (c) Reasonable modification process (formal, informal or both) (d) Complaint process (3) Examples of requests received and responses (Both approved and denied); and (4) Ideas for improving their individual process. The consultant should identify what changes agencies have made in response to this regulation—which applies to bus, rail, general public demand-response and Americans with Disabilities Act (ADA) complementary paratransit service. The report shall include five case examples that will gather information on the state-of-the-practice, emphasizing lessons learned, opportunities and challenges. The needs for future research should also be discussed. This Synthesis will not seek to determine whether a transit agency is in compliance with the revised rule, nor will the synthesis recommend actions for achieving compliance.


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  • Status: Proposed
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SB-31

  • Sponsor Organizations:

    Transit Cooperative Research Program (TCRP) Synthesis

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    KFH Group, Incorporated

    4630 Montgomery Avenue, Suite 520
    Bethesda, MD  United States  20814-
  • Principal Investigators:

    Hamby, Beth

  • Start Date: 20170921
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01648186
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SB-31
  • Files: TRB, RiP
  • Created Date: Sep 27 2017 3:02PM