Synthesis of Information Related to Transit Practices. Topic SB-30. Microtransit or General Public Demand-Response Transit Services: State of the Practice

This synthesis provides an overview of the current state of practice of transit systems that are directly providing microtransit or general public demand response transit with their own vehicles and or drivers, or by using a traditional contractor. The study, prepared by Joel Volinski, reviews and analyzes the experiences of over 20 transit agencies that have either implemented or planning to implement such services. The study presents a literature review and results of a survey of twenty –two transit agencies that have current experiences with microtransit. Case examples of five transit systems are provided; these present an in-depth analysis of the processes and considerations, challenges, lessons learned and keys to success. The needs for future research is also discussed in the report. This synthesis will provide useful information to policy makers and managers of transit agencies. The report will be of particular interest to transit agency personnel engaged in planning, marketing, operations, customer service, community relations, administrative services, procurement, labor relations, and information technology services. It should also be of interest to communities that currently don’t receive any public transit services but are considering doing so, whether it would be provided by the nearest public transit agency or by establishing such service through a direct contract with a private provider. The members of the topic panel are acknowledged below. This synthesis is an immediatelu useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. This report has been published as TCRP Synthesis 141: Microtransit or General Public Demand–Response Transit Services: State of the Practice.


  • English


  • Status: Completed
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SB-30

  • Sponsor Organizations:

    Transit Cooperative Research Program (TCRP) Synthesis

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    University of South Florida, Tampa

    3650 Spectrum Boulevard, Suite 160
    Tampa, FL  United States  33612
  • Principal Investigators:

    Volinski, Joel

  • Start Date: 20170919
  • Expected Completion Date: 20190328
  • Actual Completion Date: 20190328
  • Source Data: RiP Project 41691

Subject/Index Terms

Filing Info

  • Accession Number: 01636582
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SB-30
  • Files: TRB, RiP
  • Created Date: May 26 2017 1:00AM