Synthesis of Information Related to Transit Practices. Topic SB-30. Current Practices in Providing Demand-Response Transit

Although providing demand-response transit is not new, the emergence of new technology platforms and the ubiquity of smartphone access have made the possibility of new service models of demand-response transit more operationally feasible and offer the potential to enhance customer service. Recently, some providers of transportation services have decided to transform their service delivery models by providing or expanding demand-response service in different ways. Several service models and contracting arrangements have emerged (not an exhaustive list): Service models - (1) Point-to-point travel (scheduled vs. on demand); (2) Trips provided from targeted service area to targeted service areas; and (3) Trips provided to/from a particular location only to a particular transit center or transit stop Operating models - (1) Agencies that utilize Transportation Network Companies (TNCs) such as Uber or Lyft; (2) Agencies that partner with private such as Chariot or not-for-profit transportation companies such as Meals on Wheels; (3) Agencies that provide this service; (a) Directly operating with their own vehicles and/or drivers (b) Using a traditional contractor The goal of this study is to provide an overview of the current state of practice of providers that are utilizing or had utilized the 3rd operating model above. The consultant will gather and examine information including but not limited to the list as follows: (1) ADA, Title VI, and other equity considerations; (2) Cost and revenues; (3) Fare policy and payment methods; (4) Fleet considerations; (5) Funding; (6) Implementation process; (7) Labor considerations; (8) Management policies and procedures; (9) Performance metrics; (10) Service design; (11) Service history; and (12) Technology. The consultant will conduct a literature review (e.g. agency reports, peer reviewed journal articles, web articles) and a survey covering a broad range of North American transit agencies (size, geographic distribution, customer base, operating environment). The information will be supplemented with sample documents (e.g. contracts, policy and procedures, operating results, analyses, etc.) that will be included in the Appendix. The report will include at least 5 diverse case examples that will gather information on the state-of-the-practice, emphasizing lessons learned, decision making, opportunities and challenges. The consultant will provide a list of potential case examples for panel review and selection. A discussion of gaps of information and suggestions for future research shall also be included in the report.


  • English


  • Status: Active
  • Contract Numbers:

    Project J-07, Topic SB-30

  • Sponsor Organizations:

    Transit Cooperative Research Program (TCRP) Synthesis

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    University of South Florida, Tampa

    3650 Spectrum Boulevard, Suite 160
    Tampa, FL  United States  33612
  • Principal Investigators:

    Volinski, Joel

  • Start Date: 20170919
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 41691

Subject/Index Terms

Filing Info

  • Accession Number: 01636582
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SB-30
  • Files: TRB, RiP
  • Created Date: May 26 2017 1:00AM