Synthesis of Information Related to Transit Practices. Topic SA-43. Transit Service Delivery Evaluation Standards

The goal of this study is to provide an overview of the purpose, use and application of performance measures, service evaluation standards and data collection methods at North American transit agencies. The report should explore common themes and common practices among agencies of different sizes, geographic locations and modes. Examples of these themes and practices may include reliability, passenger experience, efficiency, cost, and others identified by current or prior research. The expectation is that the consultant will look at how these metrics are used throughout all levels of the organization to determine service delivery. The scope of the review should include a variety of transit modes, such as demand-responsive transit, bus rapid transit and rail. Information will be gathered by a literature review (e.g. agency reports, peer reviewed journal articles) and a survey on a broad range of at least 50 North American transit systems. The survey shall identify the performance measures they use to evaluate service, the definitions of those measures, and the standards based on those measures that are used to flag issues and inform decision-making. The report should include in-depth analysis of the following current practices: (1) performance measures without automated data; (2) performance measures with automated data; (3) prioritizing between performance measures; and (4) deciding what their evaluation standards should be. The analysis should emphasize lessons learned, challenges, and gaps. The needs for future research should also be discussed.


  • English


  • Status: Active
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SA-43

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    Dan Boyle & Associates, Incorporated

  • Principal Investigators:

    Boyle, Dan

  • Start Date: 20170912
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 41620

Subject/Index Terms

Filing Info

  • Accession Number: 01634927
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SA-43
  • Files: TRB, RiP
  • Created Date: May 18 2017 1:01AM