National Transit Demand Response Level of Service

Demand response transit service is a major source of mobility for elderly and disabled Americans in urban and rural areas. Federal Transit Administration’s (FTA) grant programs under sections 5307, 5310, and 5311 all have components designed to increase the availability of paratransit or demand response service. The National Transit Database (NTD) is a standard reporting system for urban and rural transit providers and can be used to assess transit system performance. However, there is little information in the NTD or elsewhere about the extent of demand response coverage across the country. Also, availability of service data is not uniform for all the agencies and the accuracy of the available service area, service times, etc. are questionable. Therefore, it is challenging to know the gaps in the service coverage and to understand unmet needs. Transit agencies, Metropolitan Planning Organizations (MPOs), and State Departments of Transportation (DOTs) planning for demand response service often lack data on where the greatest needs for additional service coverage are. Therefore, there is a great need to fill the data gaps to the available NTD database to effectively determine the demand response level of service by communicating with transit agencies operating demand response service in the US to assess national demand response coverage. Also, for the fixed route transit in big cities, national level of service data is being analyzed by the Center for Urban Transportation Research (CUTR) using the national transit network with the effective utilization of general transit feed specification (GTFS) data that was setup by Google making it easy for service evaluation and help improve service planning. GTFS is not being used by demand response transit systems, however. Therefore, there is also a need to have a unique system for national demand response system such that the transit agencies, MPOs, and State DOTs can better understand the national demand response level of coverage and improve the service in locations with limited or no demand response service.


  • English


  • Status: Completed
  • Funding: $112513
  • Contract Numbers:



  • Sponsor Organizations:

    National Center for Transit Research

    University of South Florida
    4202 East Fowler Avenue, CUT 100
    Tampa, FL  United States  33620

    Office of the Assistant Secretary for Research and Technology

    University Transportation Centers Program
    Department of Transportation
    Washington, DC  United States  20590
  • Project Managers:

    Volinski, Joel

  • Performing Organizations:

    National Center for Transit Research

    University of South Florida
    4202 East Fowler Avenue, CUT 100
    Tampa, FL  United States  33620
  • Start Date: 20140201
  • Expected Completion Date: 20150731
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01613185
  • Record Type: Research project
  • Source Agency: National Center for Transit Research
  • Contract Numbers: DTRT12-G-UTC22, 79060-02-A
  • Files: UTC, RiP
  • Created Date: Oct 17 2016 8:54AM