Emergency Communication Models for Persons with Disabilities and Non-English Speakers

ACRP Research Report 201: Airport Emergency Communications for People with Disabilities and Others with Access and Functional Needs provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences. The guidance incorporates a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and functional needs (DAFN). It discusses uses of technology and other methods that incorporate ADA considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula. There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications. Included are templates for airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercise(s) that focus on communicating with people with DAFN during emergency events. Emergency situations place demands on airports to communicate effectively with passengers and airport personnel. These challenges increase when communicating with persons with disabilities and language differences. Airports of all types and sizes, especially Part 139 airports, need guidance, technological solutions, and practical models for making emergency communications more effective. Airport operators and their stakeholders can benefit from practical guidance to assist these DAFN populations in emergencies.


  • English


  • Status: Completed
  • Funding: $400000
  • Contract Numbers:

    Project 04-21

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Schatz, Theresia

  • Performing Organizations:

    Innovative Emergency Management, Inc

    Morrisville, NC  United States 
  • Principal Investigators:

    Griffith, Don

  • Start Date: 20170418
  • Expected Completion Date: 20181118
  • Actual Completion Date: 20181118
  • Source Data: RiP Project 40994

Subject/Index Terms

Filing Info

  • Accession Number: 01606913
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 04-21
  • Files: TRB, RiP
  • Created Date: Jul 30 2016 1:01AM