Alternative Methods of ADA Compliance for Airport Emergency Communications

Emergency situations often place demands on airports to effectively communicate with people who may not speak English or have a disability. Airports of all sizes and types, but particularly Part 139 airports, need ready-to-use guidance, electronic solutions, and practical models for making all their emergency communications fully Americans with Disabilities Act (ADA) compliant. Many smaller airports lack the resources to build accommodations into their public communications systems. Airports also need model language for crisis/emergency communications plans and practical solutions to accommodate passengers who do not speak English or who have disabilities. Airport emergency responders, PIOs, managers, and stakeholders can benefit from ready-to-insert modules to assist these special populations in emergencies. This would include such things as social media scripts in languages other than English and provision for non-visual messaging and websites that could be used in crisis/emergency communications plans. Given the fast-evolving importance and usefulness of websites and social media, improving ADA compliance is essential. The objective of this research is to improve the ability of airports to communicate during emergencies with all passengers despite communication difficulties and to improve ADA compliance through use of websites and social media.


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  • Status: Proposed
  • Funding: $400000
  • Contract Numbers:

    Project 04-21

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Schatz, Theresia

  • Start Date: 20160731
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 40994

Subject/Index Terms

Filing Info

  • Accession Number: 01606913
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 04-21
  • Files: TRB, RiP
  • Created Date: Jul 30 2016 1:01AM