Synthesis of Information Related to Transit Practices. Topic SG-14. ADA Paratransit Service Delivery Models

ADA paratransit demand continues to grow while resources are dwindling. Transit agencies continue to explore models to more effectively meet growing demand. Paratransit service in the United States is often provided through contractors with most large systems using multiple contractors. The objective of this synthesis is to document, for a comprehensive set of service models, the way various elements of the service and contracts are structured to enhance the likelihood of achieving certain results related to cost efficiency, service quality, or the balance of the two that will persist through the entire contract term. The synthesis will provide examples from the industry of what is currently being done. Analysis is needed now more than ever with (1) the advent of new “hybrid” service models (e.g. brokerage service, TNCs, etc.) for ADA (and coordinated) paratransit that have developed; (2) new technologies and the growing use of non-dedicated service providers; (3) the unintended increase in paratransit cost due to the design of RFPs and contracts, including price structure and method of reimbursement; and (4) the challenge in balancing the needs of all stakeholders in development of the scope. The synthesis will be useful to transit agencies as they evaluate their current and future paratransit service. This synthesis will include a literature review, practice overview of existing service delivery models, and survey of transit agencies (geographically diverse, different service delivery models, large vs. small, one vs. multiple) with ADA paratransit services. A minimum of five case examples of different transit systems and different service delivery models will be presented, at least one from each of the categories below. The case studies as a set need to reflect the various service models used for ADA (and coordinated) paratransit systems.


  • English


  • Status: Completed
  • Funding: $45000
  • Contract Numbers:

    Project J-07, Topic SG-14

  • Sponsor Organizations:

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Garcia-Colberg, Mariela

  • Performing Organizations:

    Nelson/Nygaard Consulting Associates

  • Principal Investigators:

    Rodman, Will

  • Start Date: 20160527
  • Expected Completion Date: 0
  • Actual Completion Date: 20180101
  • Source Data: RiP Project 40902

Subject/Index Terms

Filing Info

  • Accession Number: 01601667
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic SG-14
  • Files: TRB, RiP
  • Created Date: Jun 4 2016 1:00AM