Measuring the Effectiveness of Public Involvement in Transportation Planning and Project Delivery

Transportation agencies engage in frequent and routine communication with the public, and public involvement is fundamental to the development of transportation plans and projects. Public involvement campaigns and programs provide both transportation agencies and the public with consistent and reliable means for exchanging important information about planning and project development activities, and they enable the public to participate in transportation decisionmaking. Transportation professionals need to measure the impact of public involvement campaigns and programs in order to ensure that they are both successful and an efficient use of public resources. The emphasis on performance measurement, applied to many aspects of transportation agencies’ responsibilities, has grown in tandem with increased demand by the public and elected officials for better accountability in the transportation decisionmaking process. Performance measures are now a familiar concept to state departments of transportation and metropolitan planning organizations—particularly since the Moving Ahead for Progress in the 21st Century Act (MAP-21) requires them to measure the performance of their transportation systems. In order to similarly measure the effectiveness of public involvement activities, commonly accepted definitions of successful public involvement campaigns or programs, and methods for evaluating their effectiveness should be developed. The objective of this research is to provide transportation agencies with evidence-based guidance on how to measure the effectiveness of a public involvement campaign or program related to transportation planning and all phases of project delivery. The guidance will address how to (1) develop public involvement performance measures, (2) establish performance targets, and (3) assess the effectiveness and/or success of a public involvement effort. The guidance will also provide a list of potential performance measures. The guidance will be used by transportation professionals responsible for implementing public involvement campaigns or programs.


  • English


  • Status: Active
  • Contract Numbers:

    Project 08-105

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway & Transportation Officials

    444 North Capitol Street, NW, Suite 225
    Washington, DC  United States  20001

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Hartell, Ann

  • Performing Organizations:

    PRR Incorporated

    Seattle, WA  United States 
  • Principal Investigators:

    Brown, Bruce

  • Start Date: 20160606
  • Expected Completion Date: 20181120
  • Actual Completion Date: 0
  • Source Data: RiP Project 40197

Subject/Index Terms

Filing Info

  • Accession Number: 01572353
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 08-105
  • Files: TRB, RiP
  • Created Date: Aug 6 2015 1:00AM