Synthesis of Information Related to Airport Problems. Topic S01-06. How Airports Measure Customer Service Performance

The Transportation Research Board's (TRB's) Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service.

Language

  • English

Project

  • Status: Completed
  • Funding: $40000.00
  • Contract Numbers:

    Project 11-03, Topic

  • Sponsor Organizations:

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591

    Airport Cooperative Research Program (ACRP) Synthesis

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Staba, Gail

  • Performing Organizations:

    KRAMER aerotek Incorporated

    ,    
  • Principal Investigators:

    Kramer, Lois

  • Start Date: 20120216
  • Expected Completion Date: 0
  • Actual Completion Date: 20130907
  • Source Data: RiP Project 38377

Subject/Index Terms

Filing Info

  • Accession Number: 01547844
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-03, Topic
  • Files: TRB, RiP
  • Created Date: Dec 16 2014 1:00AM