Integrating Business Processes to Improve Reliability

The Strategic Highway Research Program 2 (SHRP 2) Reliability research seeks to reduce nonrecurring congestion by focusing on ways to mitigate the effects of incidents, weather, work zones, special events, traffic control devices, fluctuations in demand, and bottlenecks. The objective of this project was to identify and report on successful practices that integrate business processes to improve travel time reliability. These businesses processes concern operations and related activities that directly or indirectly affect operations in a significant manner. Integration may refer to tying together certain steps of a specific business process and/or integrating more than one business process, such as the actions to address the flooding of a highway and actions taken to provide traveler information regarding congestion and unsafe road conditions. The research also addresses strategies that integrate business processes concerning the seven major sources of unreliability that affect nonrecurrent congestion listed above.


  • English


  • Status: Completed
  • Contract Numbers:

    Project L01

  • Sponsor Organizations:

    Strategic Highway Research Program 2

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Plazak, David

  • Performing Organizations:

    Kimley-Horn and Associates, Incorporated

    11919 Foundation Place, Suite 200
    Gold River, CA  United States  95670
  • Principal Investigators:

    Burgess, Lisa

  • Start Date: 20080225
  • Expected Completion Date: 0
  • Actual Completion Date: 20091231
  • Source Data: RiP Project 38419

Subject/Index Terms

Filing Info

  • Accession Number: 01547838
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project L01
  • Files: TRB, RiP
  • Created Date: Dec 16 2014 1:00AM