Building a Sustainable Workforce in the Public Transportation Industry--A Systems Approach

This final report provides the background information and methodology employed to complete Transit Cooperative Research Program (TCRP) Project F-16a, Building a Sustainable Workforce in Public Transportation - A Systems Approach. The Guidebook provides practical recommendations to public transportation stakeholders that are geared to help transit organizations build a more sustainable workforce and better orient themselves as an "employer of choice" among the current labor market and non-traditional candidates. These recommendations are presented across a series of four modules which may be used independently by transit leaders or combined to form the fully integrated Guidebook. The modules address the following four areas: strategies for recruitment, retention, training and development, and professional capacity building (Module 1); metrics to evaluate the effectiveness of human resource practices adopted or contemplated (Module 2); reflections and strategies that pertain to image management (Module 3); and a framework for an ongoing benchmarking process (Module 4). Information across the modules is in the form of example successful programs, state-of-the-art initiatives, industry effective practices, and directions to implement and measure those practices. The Guidebook intends to serve all facets of the public transportation industry including large, medium, and small; urban and rural; rail and bus; public, private-for-profit, and private-nonprofit systems and vendors.


  • English


  • Status: Completed
  • Funding: $350000.00
  • Contract Numbers:

    Project F-16A

  • Sponsor Organizations:

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Performing Organizations:

    ICF International

  • Principal Investigators:

    Cronin, Candace

  • Start Date: 20111017
  • Expected Completion Date: 0
  • Actual Completion Date: 20130430
  • Source Data: RiP Project 38378

Subject/Index Terms

Filing Info

  • Accession Number: 01547691
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project F-16A
  • Files: TRB, RiP
  • Created Date: Dec 13 2014 1:01AM