Creating a Collaborative Environment Between Airport Operations and Maintenance Departments

Operations and maintenance departments at airports must rely on each other to ensure a safe, secure, and efficient operation of an airport. Yet while operations and maintenance departments need to work together, they don't necessarily have a clear understanding of each other's responsibilities, which can sometimes lead to counterproductive working relationships. While FAR Part 139 can help define work priorities at an airport, there are a myriad of other activities that dictate how and when work will get done from preventive maintenance to repairs to emergency response. Many factors can influence work relationships. As an example, airport organizational structures may have operations and maintenance reporting to different people, leading to competing priorities for day-to-day responsibilities; this may not be conducive to creating a collaborative environment. Therefore, research is needed to identify strategies that airport management can use to foster a collaborative environment between operations and maintenance departments. The objective of this research is to develop guidance for airports to create a collaborative environment between operations and maintenance departments. This guidance should include (1) tools to help airports recognize issues that are counterproductive to collaborative environments, (2) strategies and recommendations to create a collaborative environment between airport operations and maintenance departments, (3) benefits and risks of strategies and recommendations, and (4) a list of relevant resources.


  • English


  • Status: Completed
  • Contract Numbers:

    Project 10-11

  • Sponsor Organizations:

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Performing Organizations:

    Amadeus Consulting

  • Principal Investigators:

    DeLong, James

  • Start Date: 20110727
  • Expected Completion Date: 0
  • Actual Completion Date: 20130430
  • Source Data: RiP Project 38405

Subject/Index Terms

Filing Info

  • Accession Number: 01547677
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 10-11
  • Files: TRB, RiP
  • Created Date: Dec 13 2014 1:00AM