Improving Transit Integration Among Multiple Transit Providers

Consumer travel today knows no boundaries; however, public transportation providers operate within boundaries. As a result, many consumers are unable to travel using public transportation without facing challenges related to these boundaries. Is integration and coordination a key aspect to overcoming those challenges? More than 90% of U.S. public transportation riders are served by systems that interface with at least one other public transportation provider. This condition occurs especially in larger metropolitan areas, but is also true in smaller communities. Individual travel needs often extend beyond the service area of a single public transportation agency, yet full coordination of operations and services to meet those travel needs is the exception in the United States. This is in contrast to the seamlessness that exists in street and road systems, where every city, county and state government is responsible for portions of the system; yet, the connected system allows an individual to drive from any point to any point without regard to the multiple agencies involved. In some cases, lack of public transportation integration results in inferior service to existing customers and lost opportunities to attract new customers. In other cases, duplicative services offered by multiple organizations waste resources that could be deployed more effectively. Efforts to improve integration have often generated significant increases in transit ridership; however, at times those efforts have been piecemeal, generally focusing on only one element of integration, such as fares. In other developed countries, a comprehensive or universal approach to integration is more common. The objective of this research is two-fold: (1) to conduct original research and prepare a report that identifies and documents the motivations, benefits, and barriers to public transportation coordination and integration that facilitates seamless travel, reflecting the viewpoints of all stakeholders; and (2) based on that report, to provide guidance on how to integrate and coordinate delivery of a public transportation system in a multi-service region.


  • English


  • Status: Active
  • Contract Numbers:

    Project H-49

  • Sponsor Organizations:

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Goldstein, Lawrence

  • Performing Organizations:

    Nelson/Nygaard Consulting Associates

  • Principal Investigators:

    Murray, Gail

  • Start Date: 20130102
  • Expected Completion Date: 0
  • Actual Completion Date: 20141201
  • Source Data: RiP Project 37861

Subject/Index Terms

Filing Info

  • Accession Number: 01545051
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project H-49
  • Files: TRB, RiP
  • Created Date: Nov 25 2014 1:01AM