Quick Response for Special Needs. Task 23. Alternative IT Delivery Methods and Best Practices for Small Airports

Information technology (IT) systems at airports range from those found in any enterprise organization (e.g., email, word processing ) to those found exclusively or predominantly at airports (e.g., FIDS, BHS). Large airports tend to have the resources (money and staff) to manage these systems in-house that smaller airports typically don't. In addition, the staff at smaller airports may be unaware of alternative IT delivery systems, as well as lack the in-house expertise to evaluate these options and/or the understanding of far reaching considerations to determine who should be providing oversight, management, and day-to-day operations (i.e., in-house or outsourced) of IT systems. Little research has been done to assist those smaller airports with understanding the range of IT related options, including delivery methods, and the benefits and risks associated with providing the oversight, management, and day-to-day operations of those systems whether in-house or outsourced. The objective of this research is to provide guidance for medium, small, and non-hub airports with limited budgets and resources on: (1) evaluating alternative IT delivery methods and types of provider options (in-house vs. outsourced), and (2) associated best practices. Typical IT systems include: (1) Infrastructure (e.g., LAN/WAN/Internet/telephone); (2) Passenger processing systems (e.g., FIDS/BIDS/BHS/common use); (3) Security systems (e.g., CCTV/access control); (4) Office automation systems (e.g., email, word processing/website); (5) Enterprise back-office systems (e.g., finance, asset management, SMS); (6) Life safety systems (e.g., fire alarm/paging). The guidance should include at a minimum: (1) list of alternative methods of delivery with benefits and risks for each identified IT service; (2) evaluation considerations for determining the type of provider for IT systems whether in-house or outsourced or some combination; (3) integration considerations; and (4) best practices for smaller airports related to staffing, managing, and delivering IT services and support.

Language

  • English

Project

  • Status: Completed
  • Funding: $100000.00
  • Contract Numbers:

    Project 11-02, Task

  • Sponsor Organizations:

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Performing Organizations:

    Barich, Incorporated

    ,    
  • Principal Investigators:

    Phy, Justin

  • Start Date: 20130805
  • Expected Completion Date: 0
  • Actual Completion Date: 20140604
  • Source Data: RiP Project 37805

Subject/Index Terms

Filing Info

  • Accession Number: 01543733
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 11-02, Task
  • Files: TRB, RiP
  • Created Date: Nov 21 2014 1:01AM