Research for the AASHTO Standing Committee on Public Transportation. Task 60. The National Mobility Management Initiative: State DOTs Connecting Users and Rides for Specialized Transportation

Specialized transportation services such as Americans with Disabilities (ADA) paratransit, community volunteer drivers, and transportation voucher programs provide much needed mobility options for seniors, people with disabilities, and individuals with low incomes. Significant public investment through a broad range of federal and state funding programs, complemented with major efforts by non-profit organizations and community groups, have created numerous services in communities across the country aimed to improve mobility, employment and education opportunities, and access to healthcare and community services for the transportation-disadvantaged. While the availability of these specialized services may be good in theory, the fragmented nature of most systems consisting of numerous providers servicing patchworks of geographic areas and time periods are often difficult for users to navigate. In addition, inconsistent networks of public operators and private contractors resulting from various, sometimes narrowly focused, programs can be both inefficient and insufficient for meeting different user travel needs. Many state departments of transportation (DOTs) recognize the disconnect between users and rides for specialized transportation services. Some agencies have put considerable efforts in providing travel information for users, often acting as clearinghouses of service information from major public transportation providers through webpages and as part of 511 traveler information telephone systems. The extent of these efforts for specialized transportation services, however, is often inadequate. Few state DOTs have developed tools for people to create personal transportation plans that can help match available transportation services with individual needs and circumstances. Furthermore, the best tools currently available remain limited in their abilities to help users plan their activities and travels, and find rides for all their mobility needs. As a result, some rider demands go unmet while existing services are sometimes underutilized. Without better communication and coordination, large amounts of resources are spent on missed or expensive dedicated trips, and both users and service providers can chronically suffer from last minute crises. In order for state DOTs to create tools that can better connect users and rides for specialized transportation services, there needs to be a process that will consider the various requirements of the users and gather the specifications of the service providers. The objective of this research is to develop tools that can be used by state DOTs to connect users and rides for specialized transportation services.


  • English


  • Status: Proposed
  • Funding: $75000.00
  • Contract Numbers:

    Project 20-65, Task

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway & Transportation Officials (AASHTO)

    444 North Capitol Street, NW, Suite 225
    Washington, DC  United States  20001

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Chisholm-Smith, Gwen

  • Start Date: 20141117
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 37617

Subject/Index Terms

Filing Info

  • Accession Number: 01543561
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 20-65, Task
  • Files: TRB, RiP
  • Created Date: Nov 18 2014 1:03AM