Transparency in Transit: User Power and Public Accountability

Many major U.S. transit systems now make it easy for passengers and the public at large to obtain real-time information about their operations. Previous research in other policy areas suggests that providing such information may improve transit systems' efficiency by helping travelers make more informed choices and by creating new and powerful pressures to improve systems' performance. This project will review the extent to which major U.S. transit agencies provide real-time data about transit performance, analyze how such information is being used by riders and other key constituencies, and assess whether and how such data has affected transit agency operations. The findings, which will be disseminated through a variety of channels, can help transit operators, users, regulators and advocates to better understand how such information strategies can create new performance incentives and, therefore, to make more informed decisions about whether and how to provide such information in the future. The project will be co-directed by Professor Archon Fung, whose research has focused on the effectiveness of information strategies to improve critical public services, and David Luberoff, whose research has focused on the governance and funding of transportation in the United States.


    • English


    • Status: Active
    • Contract Numbers:



    • Sponsor Organizations:

      Research and Innovative Technology Administration

      Department of Transportation
      1200 New Jersey Avneue, SE
      Washington, DC  United States  20590
    • Performing Organizations:

      Harvard University

      Kennedy School of Government, 79 JFK Street
      Cambridge, MA  United States  02138-0000
    • Principal Investigators:

      Luberoff, David

      Fung, Archon

    • Start Date: 20091101
    • Expected Completion Date: 0
    • Actual Completion Date: 20110831
    • Source Data: RiP Project 24551

    Subject/Index Terms

    Filing Info

    • Accession Number: 01480762
    • Record Type: Research project
    • Source Agency: New England University Transportation Center
    • Contract Numbers: DTRT07-G-0001, HVDR22-11
    • Files: UTC, RiP
    • Created Date: May 7 2013 1:01AM