Research Program Design---Administration of Highway and Transportation Agencies. Measuring Performance Among State DOTs Sharing Good Practices

Transportation agencies are increasingly using performance measurement to solve complex management challenges. As performance measurement gains credibility among state departments of transportation (DOTs), CEOs, their senior managers, and DOT technical staff are also growing more interested in learning from the performance of their peer agencies that share similar goals and objectives. Comparative performance measurement offers a way to compare DOT performance data on issues of strategic importance and share knowledge about best practices among agencies. State DOTs that outperform others can be identified and "best-in-class" practices or "lessons learned" can be transferred among agencies. This National Cooperative Highway Research Program (NCHRP) "20-24" series research project was requested by the state DOT CEOs, many of whom recognize that comparative performance measurement is a tool with potential to help improve their organizations by fostering greater sharing of best practices. The research project brought together DOTs from across the country to discuss comparative performance measurement at a series of regional workshops held in summer 2004. It also included a series of interviews with senior DOT staff in selected states and subsequent rollout of a "prototype" test of actual comparative measures among seven volunteer states. The workshops and interviews were attended by almost 150 people and they give evidence of cautious optimism among DOTs for comparative performance measurement. The prototype further demonstrates the feasibility of comparative performance measurement in at least one area of strategic importance to many DOTs -- project delivery.<br />The approach that emerged from the workshops, interviews and prototype for implementing a comparative performance measurement initiative is simple. With support from the American Association of State Highway and Transportation Officials (AASHTO), groups of volunteer state DOTs can work together to establish a handful of comparative measures in one or more key strategic focus areas relevant to many DOTs. Comparisons should be among willing peers and should lead to sharing of best practices or lessons learned. Additional guiding principles for the program should include a strong emphasis on overall integrity of comparisons, reliance on existing data, and avoidance of additional bureaucracy.<br /><br /></font>


  • English


  • Status: Completed
  • Funding: $115000.00
  • Contract Numbers:

    Project 20-24(37)

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Performing Organizations:

    TransTech Management, Incorporated

    Wayland, MA  United States  01778-
  • Principal Investigators:

    Crossett, Joe

  • Start Date: 20040319
  • Expected Completion Date: 0
  • Actual Completion Date: 20060131
  • Source Data: RiP Project 16806

Subject/Index Terms

Filing Info

  • Accession Number: 01464597
  • Record Type: Research project
  • Source Agency: National Cooperative Highway Research Program
  • Contract Numbers: Project 20-24(37)
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 2:45PM