Guidelines/Methodology for Developing Cost Effective and Cost Efficient Levels of Service

State departments of transportation (DOTs) are beginning to evolve to the asset management principles of (1) establishing high-level policy goals and objectives, (2) developing performance measures to accomplish the agencies' goals and objectives, (3) using analysis of options and tradeoffs for investment strategies, (4) using quality information and data to support decisions, and (5) monitoring outcomes to provide accountability and feedback. A key component of this strategy is the development of performance measures and the establishment of level of service for each measure. The setting of level of service(s) by DOTs has for the most part, relied on expert opinion of the highway owner and infrastructure manager. The purpose of this research is to develop a methodology that can be used by highway owners and agencies to determine the appropriate LOS(s) for the assets under their authority, based on factors such as customer input, economics, cost effectiveness, user cost, and/or other pertinent factors to augment "expert opinion." The anticipated outcome of this research is the development of a guide and methodology that state DOTs can use to determine the LOS that is appropriate for their agency based on factors like customer input, safety, economics, cost effectiveness, user cost, and expert opinion, among other things. It is anticipated that the research will include contacting state DOTs that have established LOSs, conducting interviews with those agencies to understand the process they used, and investigating other non-DOT agencies and/or industries to solicit best practices. Based on that research, a guide and methodology a DOT can use to establish LOS will be prepared.


  • English


  • Status: Proposed
  • Funding: $400000.00
  • Contract Numbers:

    Project 14-25

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Hanna, Amir

  • Start Date: 20100615
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 26496

Subject/Index Terms

Filing Info

  • Accession Number: 01463912
  • Record Type: Research project
  • Source Agency: National Cooperative Highway Research Program
  • Contract Numbers: Project 14-25
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 2:32PM