Synthesis of Information Related to Transit Problems. Topic SB-14. Methods of Ridership Communication
It is the goal and objective of transportation agencies to provide high quality customer service in hopes that a satisfied customer is a repeat customer. Now more than ever, unexpected situations--from service interruptions to the ever present threat of terrorism further impact public transportation ridership and compound the need to identify effective methods of ridership communications. What methods do transit agencies use to communicate successfully? This synthesis will document the state of the practice. It will focus on public transportation modes--bus, rail, trolley, and ferry and report on the advancement of technologies, including cell phones, PDAs, text pagers, the Internet, AVL signposts, etc. that create opportunities for public transportation to reach out and effectively communicate with ridership.
Language
- English
Project
- Status: Completed
- Funding: $30000.00
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Contract Numbers:
Project J-7, Topic S
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Sponsor Organizations:
Federal Transit Administration
1200 New Jersey Avenue, SE
Washington, DC United States 20590Transit Cooperative Research Program
Transportation Research Board
500 Fifth Street, NW
Washington, DC 20001 -
Project Managers:
Vlasak, Donna
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Performing Organizations:
TranSystems Corporation
, United States -
Principal Investigators:
Schweiger, Carol
- Start Date: 20051101
- Expected Completion Date: 0
- Actual Completion Date: 20061201
- Source Data: RiP Project 11632
Subject/Index Terms
- TRT Terms: Automatic vehicle location; Bus transit; Communication; Mobile communication systems; Personal digital assistants; Public transit; Research projects; Ridership; Technological innovations; Transportation planning
- Identifier Terms: Transit Cooperative Research Program
- Old TRIS Terms: Transit cooperative research program
- Subject Areas: Planning and Forecasting; Public Transportation;
Filing Info
- Accession Number: 01462973
- Record Type: Research project
- Source Agency: Transit Cooperative Research Program
- Contract Numbers: Project J-7, Topic S
- Files: RiP, USDOT
- Created Date: Jan 3 2013 2:14PM