Synthesis of Information Related to Transit Problems. Topic SB-14. Methods of Ridership Communication

It is the goal and objective of transportation agencies to provide high quality customer service in hopes that a satisfied customer is a repeat customer. Now more than ever, unexpected situations--from service interruptions to the ever present threat of terrorism further impact public transportation ridership and compound the need to identify effective methods of ridership communications. What methods do transit agencies use to communicate successfully? This synthesis will document the state of the practice. It will focus on public transportation modes--bus, rail, trolley, and ferry and report on the advancement of technologies, including cell phones, PDAs, text pagers, the Internet, AVL signposts, etc. that create opportunities for public transportation to reach out and effectively communicate with ridership.

• Record URL:
  http://www.trb.org/TRBNet/ProjectDisplay.asp?ProjectID=177

Language

• English

Project

• Status: Completed
• Funding: $30000.00
• Contract Numbers:

  Project J-7, Topic S

• Sponsor Organizations:

  Federal Transit Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590

  Transit Cooperative Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC    20001
• Project Managers:

  Vlasak, Donna

• Performing Organizations:

  TranSystems Corporation

  ,   United States 
• Principal Investigators:

  Schweiger, Carol

• Start Date: 20051101
• Expected Completion Date: 0
• Actual Completion Date: 20061201
• Source Data: RiP Project 11632

Subject/Index Terms

• TRT Terms: Automatic vehicle location; Bus transit; Communication; Mobile communication systems; Personal digital assistants; Public transit; Research projects; Ridership; Technological innovations; Transportation planning
• Identifier Terms: Transit Cooperative Research Program
• Old TRIS Terms: Transit cooperative research program
• Subject Areas: Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01462973
• Record Type: Research project
• Source Agency: Transit Cooperative Research Program
• Contract Numbers: Project J-7, Topic S
• Files: RiP, USDOT
• Created Date: Jan 3 2013 2:14PM