Synthesis of Information Related to Transit Problems. Topic SB-14. Methods of Ridership Communication

It is the goal and objective of transportation agencies to provide high quality customer service in hopes that a satisfied customer is a repeat customer. Now more than ever, unexpected situations--from service interruptions to the ever present threat of terrorism further impact public transportation ridership and compound the need to identify effective methods of ridership communications. What methods do transit agencies use to communicate successfully? This synthesis will document the state of the practice. It will focus on public transportation modes--bus, rail, trolley, and ferry and report on the advancement of technologies, including cell phones, PDAs, text pagers, the Internet, AVL signposts, etc. that create opportunities for public transportation to reach out and effectively communicate with ridership.


  • English


  • Status: Completed
  • Contract Numbers:

    Project J-7, Topic S

  • Sponsor Organizations:

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  USA  20590

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Vlasak, Donna

  • Performing Organizations:

    TranSystems Corporation

    ,   USA 
  • Principal Investigators:

    Schweiger, Carol

  • Start Date: 20051101
  • Actual Completion Date: 20061201
  • Source Data: RiP Project 11632

Subject/Index Terms

Filing Info

  • Accession Number: 01462973
  • Record Type: Research project
  • Source Agency: Transit Cooperative Research Program
  • Contract Numbers: Project J-7, Topic S
  • Files: RiP, USDOT
  • Created Date: Jan 3 2013 2:14PM