Identification and Analysis of Best Practices

There is a pressing need to integrate the business processes associated with highway operations to improve travel time reliability. However, transportation agencies have frequently taken a piecemeal approach to addressing travel time reliability. Key players and organizational units may not coordinate, cooperate, and communicate effectively. The elements of horizontal and vertical business processes (the steps of key actors in delivering a certain level of travel time reliability) often are not effectively woven together. Steps of a business process may not be well-integrated between different levels of decision making. Actors functioning within a level of decision making, whether within an organization or interacting with peers at similar levels in other organizations, may not operate in a tight and cohesive manner. Individuals and organizational units often work in support of their own objectives, stick to practices dictated by their own culture, and do not use other elements of their organization's decision making process, such as policy development and planning to enhance operations. When more than one cause of travel time unreliability is present (i.e. bad weather and an accident in a work zone), operations often fails to simultaneously address all of them, which requires an integrated approach. There are cases, however, of successful integration of business processes and related procedures that improve travel reliability. Examples of integration include but are not limited to: adopting an outcome-oriented, customer focus throughout a department; developing and implementing travel time reliability performance measures that permeate plans, programs, projects, and operations; coordination, cooperation, and communication among those responsible for system operations and management including incident response; technologies and software for integrating data collection; archiving; and analysis; disseminating information about operating conditions to road users; and successful integration of strategies aimed at more than one of the seven major causes of non-recurring congestion (e.g. incidents, weather). Agencies may have been successful in integrating the components in one of these functional areas, but in addition, it is desirable to find those instances where agencies managed to integrate across a number of these areas and thereby achieve more of an overall emphasis on operations and reliability rather than just a maintenance, construction, or traffic management focus. The objective of this project is to identify and report on successful practices that integrate business processes to improve travel time reliability. These business processes concern operations and related activities that directly or indirectly affect operations in a significant manner. Integration may refer to tying together certain steps of a specific business process and/or integrating more than one business process, such as the actions to address the flooding of a highway and actions taken to provide traveler information regarding congestion and unsafe road conditions. The research also needs to address strategies that integrate business processes concerning the seven major sources of unreliability that affect non-recurrent congestion listed above. The research shall address integrative strategies for both passenger and freight transport and draw from domestic and international experience. Factors influencing transferability of effective practices to other agencies need to be identified and analyzed.


  • English


  • Status: Active
  • Contract Numbers:

    Project L01

  • Sponsor Organizations:

    Strategic Highway Research Program 2

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Hyman, William

  • Performing Organizations:

    Kimley-Horn and Associates, Incorporated

    12660 Coit Road, Suite 300
    Dallas, TX  USA  75251-
  • Principal Investigators:

    Pretorius, Pierre

  • Start Date: 20080225
  • Actual Completion Date: 20091231
  • Source Data: RiP Project 17066

Subject/Index Terms

Filing Info

  • Accession Number: 01462642
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project L01
  • Files: RiP
  • Created Date: Jan 3 2013 2:07PM