Decision-Making Tool for Evaluating Passenger Self-Tagging

The evolution of self-service passenger processing over the last 10 years has had a significant impact on airport terminal facility design and operation. Airport terminal departures halls are no longer vast spaces with linear ticket counters staffed by an army of airline agents. Today, passengers are immediately greeted by a field of self-service kiosks that provide more choices and reduce queuing time. The recently opened Terminal 5 at London Heathrow was specifically designed around self-service check-in options, including passenger self-tagging, based on the target of accommodating 80 percent of originating passengers with self-service and the remainder with traditional full-service check-in options. As self-service check-in continues to evolve, the next logical step is for passengers, who are checking baggage for transport in the aircraft's cargo hold, to apply bag tags and place their checked bags on the conveyor belt for induction into the baggage handling system. While this activity is currently prohibited in the United States by Transportation Security Administration regulations, other North American cities, such as Montreal, as well as several European countries are allowing it. Passenger self-tagging has the potential to not only provide more check-in choices and expedite the process but also to greatly impact airport terminal facility design by increasing the capacity of existing facilities and reducing the space requirements for new facilities. However, the implications (positive or negative) of passenger self-tagging are not widely understood. With baggage handling and screening systems becoming an increasingly more important factor in airport terminal design and operation and passenger self-empowerment becoming a key method for increasing passenger level of service, further investigation is required to help operators and regulators in the U.S. aviation industry to better understand the future implications for passenger self-tagging. The objective of this research is to establish the current status of passenger self-tagging in the locations where it is allowed, identify the future implications for passenger self-tagging in the United States, and make recommendations for accommodating passenger self-tagging.</font></div><div><font size="3"> </font></div>


  • English


  • Status: Completed
  • Funding: $350000.00
  • Contract Numbers:

    Project 10-07

  • Sponsor Organizations:

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Greenberger, Marci

  • Performing Organizations:

    Barich, Incorporated

  • Principal Investigators:

    Barich, Frank

  • Start Date: 20090616
  • Expected Completion Date: 0
  • Actual Completion Date: 20100616
  • Source Data: RiP Project 18734

Subject/Index Terms

Filing Info

  • Accession Number: 01462511
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 10-07
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 2:05PM