Synthesis of Information Related to Transit Problems. Topic SF-14. Practices to Protect Bus Operators from Passenger Assault

Bus operators face a daunting task in today's urban environment. They maneuver a large vehicle safely through congested streets, watching for patrons, answering customer questions, all the while maintaining a schedule - each task with its own challenge. Bus operators are increasingly facing another challenge, a challenge to their personal safety. Increasingly, bus operators are being accosted by the people they serve. Transit providers are searching for ways to keep their operators safe, while maintaining a sense of customer service. Some agencies are building "boxes" around the operator station, while others are equipping operators with pepper spray. At the 2008 meeting of the APTA Bus Safety Committee, interest was expressed in having information, regarding agencies' reactions to the pattern of increased violence again bus operators, gathered systematically. The purpose of this synthesis is to document the state of the practice. A literature review and national survey of transit agencies will be conducted to document current and planned transit agencies' practices in providing for the personal safety of bus operators. A table summarizing the various techniques being used or considered to improve operator safety can be prepared. Five case studies will provide more details on the various techniques reported. The case studies will include planning factors and approaches, costs and implementation data, measured results, bus operator feedback, identification of any administrative or legal issues, and lessons learned.


  • English


  • Status: Active
  • Funding: $35000.00
  • Contract Numbers:

    Project J-07, Topic

  • Sponsor Organizations:

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Vlasak, Donna

  • Performing Organizations:

    Transportation Research Board

    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Start Date: 20090701
  • Expected Completion Date: 0
  • Actual Completion Date: 0
  • Source Data: RiP Project 23018

Subject/Index Terms

Filing Info

  • Accession Number: 01462010
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 1:56PM