Synthesis of Information Related to Transit Problems. Topic SH-13. Public Participation Strategies for Transit

As part of the metropolitan planning process, regulations require outreach to "representatives of users of public transportation," among other stakeholder groups. In light of this requirement and the recent increase in transit ridership, guidance is needed to address the experiences of states, MPOs, and transit agencies in successfully engaging transit passengers in decision-making. A synthesis will document the existing strategies and implementation techniques used by agencies to involve passengers in planning, programming, facility design, and operations. Examples may be drawn from long-range and strategic planning efforts undertaken by transit authorities and/or the planning and development of specific capital projects. Methods for involving passengers in service planning and delivery will also be included. This synthesis can be accomplished through a review of key literature sources and a survey of state, metropolitan and local transportation/transit agencies, as well as three to five case studies, detailing innovative practices. It will describe a variety of strategies and techniques for involving transit users, ranging from survey responses to representation on decision-making bodies such as citizen advisory committees. Both rural and urban agency information will be documented and include methods used for engaging specific groups of passengers, such as senior citizens, persons with disabilities, and non-English speakers. Of particular interest are the programs and practices that motivate participation in public processes, and those that are reported as cost-effective, such as those utilizing inexpensive materials and limited staff time. The synthesis will also document lessons learned and identify areas for future study.


  • English


  • Status: Active
  • Contract Numbers:

    Project J-07, Topic

  • Sponsor Organizations:

    Federal Transit Administration

    1200 New Jersey Avenue, SE
    Washington, DC  USA  20590

    Transit Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Vlasak, Donna

  • Performing Organizations:

    Transportation Research Board

    500 Fifth Street, NW
    Washington, DC  USA  20001
  • Start Date: 20090701
  • Source Data: RiP Project 23020

Subject/Index Terms

Filing Info

  • Accession Number: 01462008
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project J-07, Topic
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 1:56PM