Developing a Database-Driven Web Application for Benchmarking Airport Performance

Benchmarking is the process of identifying best practices in a particular organization or industry and using measures to track performance against an organizational or industry level of quality or excellence. Benchmarks have various purposes. They can be used to measure progress within a particular organization or to compare performance among similar or competing organizations. At airports, benchmarks have frequently been used to measure financial and operational performance. Recently they have also been used to relate levels and types of commercial services with customer satisfaction. Five recognized basics of benchmarking are (1) deciding what and how to measure performance, (2) identifying and analyzing key performance metrics, (3) determining peers for performance comparisons, (4) refining performance goals, and (5) monitoring progress and communicating results to decision makers. Benchmarking is most valuable when used as a catalyst to increase performance to that of leading organizations, which have similar demographic, economic, or operational characteristics. For airports, such peer comparisons can help place performance into perspective and improve the understanding of airport performance.


  • English


  • Status: Proposed
  • Contract Numbers:

    Project 1-13

  • Sponsor Organizations:

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  USA  20591

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001
  • Project Managers:

    Salamone, Michael

  • Start Date: 20090921
  • Source Data: RiP Project 23602

Subject/Index Terms

Filing Info

  • Accession Number: 01461941
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 1-13
  • Files: TRB, RiP, USDOT
  • Created Date: Jan 3 2013 1:55PM