Research Program Design---Administration of Highway and Transportation Agencies. Analysis and Benchmarking of State DOT Human Resource Activities

Many state departments of transportation (DOTs) and other transportation agencies face recurring pressures to reduce staff, curtail recruitment, trim administrative costs, and outsource activities. At the same time, these agencies work to maintain high standards of service to transportation-system users, taxpayers, and their other stakeholders. The tensions created by these opposing forces have given rise to both managerial innovation and to needs for management tools that can help senior agency officials to determine when the agency's essential human resource (HR) capabilities are at risk. The innovative strategies and tools agencies have devised to can be useful to other agencies facing similar pressures. Nor is the situation unique to DOTs; experience gained in the private sector and elsewhere in the public sector may be useful to transportation agency management. Yet there currently is no mechanism for sharing and comparison of HR best practice benchmarks for DOTs seeking to define the HR resources that are essential to the agency's core competence and to maintain that core competence when downsizing and outsourcing decisions must be made. A summary review of experience and best practices would be of great value to senior agency managers. Such work as TRB Special Report 275, The Workforce Challenge: Recruiting, Training, and Retaining Qualified Workers for Transportation and Transit Agencies and NCHRP Synthesis 323, Recruiting and Retaining Individuals in State Transportation Agencies could provide a useful starting point for the review. The review would likely describe how agencies have determined what are the essential core competencies they must maintain to fulfill their missions, how agencies have used recruitment, hiring, training, and other HR actions to assure they have the HR capability to maintain these core competencies, and how agencies have responded to external pressures for agency downsizing and service outsourcing. The objective of this project is to analyze and benchmark HR best practices for determining what are the essential core competencies an agency must maintain to fulfill its mission, how agencies have used HR actions to assure they have the capability to maintain these mission core competencies, and how agencies have responded to external pressures agency downsizing and service outsourcing within this context of maintaining core competencies.


  • English


  • Status: Completed
  • Contract Numbers:

    Project 20-24(48)

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Lemer, Andrew

  • Performing Organizations:

    ERS Consulting

  • Principal Investigators:

    Reissner, Ellin

  • Start Date: 20051223
  • Expected Completion Date: 0
  • Actual Completion Date: 20070522
  • Source Data: RiP Project 11583

Subject/Index Terms

Filing Info

  • Accession Number: 01460636
  • Record Type: Research project
  • Source Agency: National Cooperative Highway Research Program
  • Contract Numbers: Project 20-24(48)
  • Files: RiP, USDOT
  • Created Date: Jan 3 2013 1:29PM