Public Involvement Methodologies and Techniques

Planned deliverables include: inventory and assessment of current practices and capabilities; skills and capacity improvements for public involvement and customer relations; recommendations for policy guidance; case studies and practical applications on various projects programs and PRAs to improve capabilities and capacity. Desired Outcomes: This project is intended to improve public involvement and customer relations effectiveness, capabilities and capacity in order to increase customer satisfaction and public trust of the New York State Department of Transportation (NYSDOT).