Public Involvement Methodologies and Techniques

Planned deliverables include: inventory and assessment of current practices and capabilities; skills and capacity improvements for public involvement and customer relations; recommendations for policy guidance; case studies and practical applications on various projects programs and PRAs to improve capabilities and capacity. Desired Outcomes: This project is intended to improve public involvement and customer relations effectiveness, capabilities and capacity in order to increase customer satisfaction and public trust of the New York State Department of Transportation (NYSDOT).

• Supplemental Notes:
  • Final report not available.

Language

• English

Project

• Status: Completed
• Funding: $28500000.00
• Contract Numbers:

  C-01-63

• Sponsor Organizations:

  New York State Department of Transportation

  50 Wolf Road
  Albany, NY  United States  12232
• Start Date: 20021030
• Expected Completion Date: 0
• Actual Completion Date: 20071130
• Source Data: RiP Project 13315

Subject/Index Terms

• TRT Terms: Best practices; Customer satisfaction; Policy; Public information programs; Public participation; Public policy; Public service; Public transit; Research projects; Trust (Psychology)
• Subject Areas: Administration and Management; Economics; Planning and Forecasting; Policy; Public Transportation;

Filing Info

• Accession Number: 01460410
• Record Type: Research project
• Source Agency: New York State Department of Transportation
• Contract Numbers: C-01-63
• Files: RIP, STATEDOT
• Created Date: Jan 3 2013 1:24PM