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https://www.nationalacademies.org/trb/events

Passenger Evacuation Experience

Data and information on passenger perspectives from recent aircraft evacuations are required to identify areas of success and needs for improvements. During the normal investigation of these incidents, the response rate to the office inquiry is low, and the National Transportation Safety Board (NTSB) does not collect these data points unless it is classified as an accident. These data are needed to evaluate passenger behavior, passenger flow, experience with passengers with disabilities and children, and evaluate decision making on passengers choosing to take personal items with them. Alternate means of reaching out to passengers will be investigated to gather these data. Ensuring to document any challenges the passengers faced, points of confusion, injuries sustained, or aspects which made the process operate efficiently. Special focus will be on parents/caregivers traveling with children, passengers who have special accessibility needs or physical limitations, those traveling with animals, and those who evacuated with personal items. Research team will collect similar responses from cabin crew members, such as flight attendants, to gain their perspective on the evacuation event and areas for possible improvement. These data collections were recommended as part of the Emergency Evacuation Aviation Rulemaking Committee (ARC).