A Guide for Holistic Information and Knowledge Management

As state departments of transportation (DOTs) generate and manage increasing amounts of data and undergo digital transformation, the importance of cohesively managing these data as an asset has grown. For example, most state DOTs have their data, email, web content, engineering content, and records managed within separate units or locations. Information management becomes even more fragmented within individual business units, where specialized applications support specific processes and units may pursue integration and accessibility in isolation. This limited coordination creates multiple repositories with different search interfaces, access requirements, and use restrictions, which lead to further data duplication and quality issues. These issues, in turn, make it difficult for employees to find what they need, affecting their proficiency, decision-making, and the timely performance of their jobs. Stakeholder outreach activities conducted as part of NCHRP Project 23-14, “Research Roadmap for Knowledge Management” and described in NCHRP Research Report 1134: Knowledge Management at State Departments of Transportation highlighted state DOTs’ concerns about fragmentation of information, data, and knowledge at their agencies. Research is needed to provide guidelines on holistic approaches to managing these resources. OBJECTIVE: The objective of this research is to develop a guide on holistic information and knowledge management (IKM) that (1) provides methods for how state DOTs can align, coordinate, and execute practices for managing and governing information, data, and knowledge; (2) identifies key risks, opportunities, and challenges and how to address them; and (3) conveys the benefits gained from implementing successful IKM practices identified in the research.

• Record URL:
  • http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=5889
• Supplemental Notes:
  • Contract to a Performing Organization has not yet been awarded.

Language

• English

Project

• Status: Active
• Funding: $425,000.00
• Contract Numbers:

  Project 23-51

• Sponsor Organizations:

  State Departments of Transportation (participating member states of American Association of State Highway Transportation Officials (AASHTO))

  American Association of State Highway Transportation Officials (AASHTO)
  444 North Capitol Street, NW
  Washington, DC  United States  20001

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Managing Organizations:

  National Cooperative Highway Research Program (NCHRP)

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001
• Project Managers:

  Jared, David

• Start Date: 20260527
• Expected Completion Date: 20280526
• Actual Completion Date: 0

Subject/Index Terms

• TRT Terms: Coordination; Data management; Guidelines; Information systems; Knowledge management; Risk management; State departments of transportation
• Subject Areas: Data and Information Technology; Planning and Forecasting; Transportation (General);

Filing Info

• Accession Number: 01956433
• Record Type: Research project
• Source Agency: Transportation Research Board
• Contract Numbers: Project 23-51
• Files: TRB, RIP
• Created Date: May 28 2025 9:45AM