2021 FAA Aerospace Medical Certification Services Airman Customer Satisfaction Survey

The Civil Aerospace Medical Institute (CAMI) of the Federal Aviation Administration (FAA) surveys airmen who recently sought medical certification approximately every two years since 2006. The survey examines satisfaction with Aerospace Medical Certification Services provided by Aviation Medical Examiners (AME), FAA Regional Flight Surgeons (RFS), and the FAA Aerospace Medical Certification Division (AMCD) in Oklahoma City. Each survey aims to evaluate the degree of customer satisfaction with Aerospace Medical Certification Services (AMCS), identify areas in which the FAA may improve, and assess change in customer satisfaction as a result of improvements from previous iterations of the process. Survey results are used by the Office of Aerospace Medicine (OAM) to improve the process in which pilots apply and are evaluated for medical certificates to receive their license to fly. Administration of the survey meets federal requirements set forth initially by Executive Order No. 12862, “Setting Customer Service Standards,” and the Government Performance and Results Act of 1993.

Language

• English

Project

• Status: Completed
• Sponsor Organizations:

  Federal Aviation Administration

  Office of NextGen
  Washington, DC  United States  20591
• Start Date: 20200930
• Expected Completion Date: 0
• Actual Completion Date: 20220930

Subject/Index Terms

• TRT Terms: Air pilots; Aviation medicine; Certification; Customer satisfaction; Surveys
• Identifier Terms: Office of Aerospace Medicine
• Subject Areas: Administration and Management; Aviation; Safety and Human Factors;

Filing Info

• Accession Number: 01931419
• Record Type: Research project
• Source Agency: Federal Aviation Administration
• Files: RIP, USDOT
• Created Date: Sep 19 2024 12:10PM