Best Practices in Transit Customer Satisfaction Surveys
This proposed research will seek to gain insights into best practices and lessons learned in transit customer satisfaction surveys. The focus is specifically on exploring new data visualization and analysis tools, survey methodologies, weighting approaches, and other techniques that can enhance the survey process. The goal of this research project is to identify effective models and best practices in transit customer satisfaction surveys that successfully capture customer feedback and provide actionable results for agencies in their data collection, public engagement, and decision-making processes.
Language
- English
Project
- Status: Active
- Funding: $300000
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Contract Numbers:
Contract Numbers Contract ID 23-60189, Task Order 410
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Sponsor Organizations:
Federal Highway Administration
1200 New Jersey Avenue, SE
Washington, DC United States 20590 -
Managing Organizations:
New Jersey Department of Transportation
1035 Parkway Avenue
Trenton, NJ United States 08625 -
Project Managers:
Potapa, Stefanie
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Performing Organizations:
Alan M. Voorhees Transportation Center
Rutgers, The State University of New Jersey
33 Livingston Avenue
New Brunswick, NJ United States 08901 -
Principal Investigators:
Salerno, Miriam
- Start Date: 20240415
- Expected Completion Date: 20251014
- Actual Completion Date: 0
- USDOT Program: Transportation, Planning, Research, and Development
- Subprogram: Research
Subject/Index Terms
- TRT Terms: Planning; Travel behavior
- Subject Areas: Passenger Transportation; Planning and Forecasting; Public Transportation; Transportation (General);
Filing Info
- Accession Number: 01916574
- Record Type: Research project
- Source Agency: New Jersey Department of Transportation
- Contract Numbers: Contract Numbers Contract ID 23-60189, Task Order 410
- Files: RIP, STATEDOT
- Created Date: Apr 24 2024 9:12AM