Best Practices in Transit Customer Satisfaction Surveys

This proposed research will seek to gain insights into best practices and lessons learned in transit customer satisfaction surveys. The focus is specifically on exploring new data visualization and analysis tools, survey methodologies, weighting approaches, and other techniques that can enhance the survey process. The goal of this research project is to identify effective models and best practices in transit customer satisfaction surveys that successfully capture customer feedback and provide actionable results for agencies in their data collection, public engagement, and decision-making processes.


  • English


  • Status: Active
  • Funding: $300000
  • Contract Numbers:

    Contract Numbers Contract ID 23-60189, Task Order 410

  • Sponsor Organizations:

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Managing Organizations:

    New Jersey Department of Transportation

    1035 Parkway Avenue
    Trenton, NJ  United States  08625
  • Project Managers:

    Potapa, Stefanie

  • Performing Organizations:

    Alan M. Voorhees Transportation Center

    Rutgers, The State University of New Jersey
    33 Livingston Avenue
    New Brunswick, NJ  United States  08901
  • Principal Investigators:

    Salerno, Miriam

  • Start Date: 20240415
  • Expected Completion Date: 20251014
  • Actual Completion Date: 0
  • USDOT Program: Transportation, Planning, Research, and Development
  • Subprogram: Research

Subject/Index Terms

  • TRT Terms: Planning; Travel behavior
  • Subject Areas: Passenger Transportation; Planning and Forecasting; Public Transportation; Transportation (General);

Filing Info

  • Accession Number: 01916574
  • Record Type: Research project
  • Source Agency: New Jersey Department of Transportation
  • Contract Numbers: Contract Numbers Contract ID 23-60189, Task Order 410
  • Files: RIP, STATEDOT
  • Created Date: Apr 24 2024 9:12AM