Department of Motor Vehicles Customer Service Survey

Idaho Transportation Department Department of Motor Vehicles (ITD DMV) has implemented major systems modernization over the last five years. These systems and online DMV application innovations have impacts on Idaho customers. This project will assess whether these changes are meeting customer needs and will gather input from customers about other improvements or updates they would like to see from their DMV. DMV investments impact economic opportunities for commercial and non-commercial vehicles, drivers, and businesses. Investing in technology functions that enhance the quality of life for Idahoans and businesses is the DMV focus. The results of this project will enable DMV to prioritize tasks in a technology roadmap that will provide a large impact on Idaho citizens and Idaho businesses. This can be measured by the adoption of new technology features that meet customer demands. Technology provides efficiencies that result in cost savings and can reduce the overall manual processes. ITD will evaluate, based on customer input, that future investments planned in modernization efforts will meet the demands of citizens.

Language

• English

Project

• Status: Programmed
• Funding: $100000
• Contract Numbers:

  RP 316

• Sponsor Organizations:

  Idaho Transportation Department

  11331 W Chinden Blvd
  Boise, ID  United States  83714
• Project Managers:

  Edwards, Beverlie

• Start Date: 20240205
• Expected Completion Date: 0
• Actual Completion Date: 0

Subject/Index Terms

• TRT Terms: Customer satisfaction; Customer service; Modernization
• Identifier Terms: Idaho Department of Motor Vehicles
• Geographic Terms: Idaho
• Subject Areas: Administration and Management; Highways; Planning and Forecasting;

Filing Info

• Accession Number: 01901002
• Record Type: Research project
• Source Agency: Idaho Transportation Department
• Contract Numbers: RP 316
• Files: RIP, STATEDOT
• Created Date: Nov 29 2023 12:36PM