ACRP Insight Event--Modernization of FIS Facilities at International Airports

Airports with passengers and cargo arriving from international origins provide facilities for their inspection and processing. These inspections are the responsibility of U.S. Customs and Border Protection (CBP) Service and in most cases are conducted within Federal Inspection Service (FIS) facilities. The combination of strong growth in international travel, evolving technology, heightened customer service expectations, and limited resources suggests a need to consider new approaches to designing FIS facilities and their integration with other terminal elements. OBJECTIVE: The objective of this project is to conduct an in-person ACRP Insight Event for airport-industry practitioners, relevant stakeholders, and subject matter experts (SMEs) to discuss the key factors related to ensuring that FIS facilities meet the needs of CBP while providing a high level of customer service and to identify future research needs.

• Record URL:
  • http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=5593
• Supplemental Notes:
  • The Insight Event was held on January 14 and 15, 2025. A Transportation Insights report will be published in the summer 2025.

Language

• English

Project

• Status: Completed
• Funding: $130,000.00
• Contract Numbers:

  Project 11-08(24-01)

• Sponsor Organizations:

  Federal Aviation Administration

  800 Independence Avenue, SW
  Washington, DC  United States  20591
• Managing Organizations:

  Airport Cooperative Research Program (ACRP)

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001
• Project Managers:

  Navarrete, Joseph

• Performing Organizations:

  InterVISTAS

  Washington, DC  United States 
• Principal Investigators:

  Wong, Solomon

• Start Date: 20240222
• Expected Completion Date: 20250522
• Actual Completion Date: 20250522

Subject/Index Terms

• TRT Terms: Customer service; Customs administration; Design of specific facilities; Inspection; International airports; Modernization; Technological innovations
• Subject Areas: Administration and Management; Aviation; Design; Security and Emergencies; Terminals and Facilities;

Filing Info

• Accession Number: 01889822
• Record Type: Research project
• Source Agency: Transportation Research Board
• Contract Numbers: Project 11-08(24-01)
• Files: TRB, RIP
• Created Date: Aug 10 2023 10:05AM