Guide for In-Terminal Airport Concession Programs

Strategies and models for in-terminal airport concessions continue to evolve. Airports have to demonstrate resiliency and use innovative thinking to provide flexibility to concessionaires in a new environment. Escalating capital, labor, and operating costs have strained the existing business model of in-terminal concessions, while e-commerce, digitalization, and changing demand patterns have challenged traditional ways of understanding airport in-terminal concessions. Airports are looking for opportunities and approaches to become more agile and ensure their concessions programs provide a best-in-class experience for passengers while optimizing revenue to help meet rising airport operating costs and ongoing debt and enhance airport financial self-sufficiency. Building a concessions program requires airports to have the data and tools necessary to determine the best concessions models and strategies. The goals of a concessions program include optimizing concessions space, ensuring a balanced concessions mix, reducing barriers of entry, and identifying appropriate contracting and management practices. Research is needed to develop a guide to help airport operators develop and manage their in-terminal concession programs. The objective of this research is to create a guide to help airport operators develop and manage their in-terminal concession programs.


  • English


  • Status: Proposed
  • Funding: $500000
  • Contract Numbers:

    Project 01-55

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Navarrete, Joseph

  • Start Date: 20240220
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01889818
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 01-55
  • Files: TRB, RIP
  • Created Date: Aug 10 2023 9:45AM